Could not replicate the issue...

Make an appointment at the Genius Bar. If Apple can't replicate the issue, they can't fix the issue.

If you take your car into the shop because it does something and the mechanic can't replicate what you experienced, he can't fix it.

For the battery to last 300 hours on standby would mean that you do not use the phone to do anything. You don't turn it on to look at the time, set an alarm, check your email, etc. It sits on your desk for 12 1/2 days not being used and then you would get 300 hours standby.

It sounds like you came just to rant, and not to fix the problem. If you want to try to fix it say so. There are people here who can help and most likely guide you to fix it.

What troubleshooting have you done besides ranting? Have you tried any of the steps outlined in the manual - http://manuals.info.apple.com/enUS/iPhone_iOS4_UserGuide.pdf (page 250).

Forget getting through to Apple. The problem is that there is some app on your phone that is continuously trying to connect to a server and failing. It's a fairly common problem, and to fix it you need to identify the application. Apple can't do that. You need to. As a start, connect the phone to iTunes and sync to create a current backup, then go to Settings/General/Reset and tap *Erase all content and settings*. Then connect to iTunes and do a Restore, and set up as a new phone. Don't install anything yet, or even enter email accounts. Don't launch any apps. Fully charge the phone and then just let it sit for a few hours. If it uses more than 1% or 2% of the battery then there really is something wrong with the phone. But most likely it will be well behaved.

Assuming it passes this test you can try restoring the backup. If it still works it is fixed. If it doesn't, do the Restore again and don't reload the backup, which is corrupt. Create email accounts and nothing else. If the problem returns you have a problem with your ISP's mail server. If it doesn't start adding apps back a few at a time. You can narrow down the problem this way.

Had a similar issue, I called Apple and spoke with a senior advisor,

They set up an 'exception' after I explained my issue. and thus didn't need my issue to arise during diagnostics.

You should do this.


The product is way too expensive for these kind of headaches.

Did you do it as I described, erasing all content first, and not setting up anything, so it is essentially as it came out of the box? And don't turn everything off; leave it on. With no apps or email accounts the only activity should be periodic registration with the cellular network, which uses very little power. Sometimes turning things off makes it use more battery, as apps keep trying to communicate.

hpbingham wrote:
how do i talk to a senoir advisor, or do i need the sapple care programme so that i have telephone support?

Absolutely not.

Assuming it's under warranty.

You just need to call the same number you called before to set up a repair.

Speak politely with the agent and explain that you have tried a repair, the issue was deemed irreproducible and that you wish to contest this.
Tell them that you feel very frustrated with this issue and you no longer wish to accept this level of performance from the device.

If they don't offer to set up an exception so that the phone is replaced next time you send it in,

Tell them that you would like to speak to their manager, they will put you onto a senior advisor, again be polite and tell them the same thing.

That you're not happy and you want resolution to this issue as it's a very real problem for you.


I've found the Apple tech support to be very easy to deal with on the whole so I'm sure they'll have no problem sorting you out, I guess they have that policy of sending back iPhones that they can't reproduce the issue with to worm out the kinda people who send it back over nothing.


Regards,
John

Lawrence Finch wrote:
Did you do it as I described, erasing all content first, and not setting up anything, so it is essentially as it came out of the box? And don't turn everything off; leave it on. With no apps or email accounts the only activity should be periodic registration with the cellular network, which uses very little power. Sometimes turning things off makes it use more battery, as apps keep trying to communicate.

According to this:

hpbingham wrote:
Thats the thing though, i did a restore and set up as a new iphone, i then turned everything off, 3g wifi... put in airplane mode, and i get 24 hours max :S

he did try that.

Regards,
John