FCP 7 crash on Log and Transfer with Sony HDR-AX2000 - solved
A client was having trouble crashing on Log and Transfer with a SONY HDR-AX2000 with FCP 7.03, OS X 10.6.6. Found a solution to it. Here are the specs and problem details:
-Mac Pro Xeon 6 core, 16GB RAM - fully updated as of 1-14-2011
-Two graphics cards (I didn't get the model types - sorry), one monitor per card
-FCP 7.0.3
-2 internal drives - one for media, the other for OS
-Adobe CS4 design package, plus AE CS4
No problems mounting the camera, and the thumbs in L & T showed up fine. Playing down the clips in the L & G viewer was fine. Preferences set for AVCHD were set to Apple Intermediate Codec. However, selecting a clip and activating transfer resulted in either the clip failing to import (spinning progress arrow, resulting in a red stop sign), or a total FCP crash. *Here's what I tried - all failed:*
-Copied camera contents to Desktop folder, then L & T
-Different target media drives
-Different source directories from the camera dump
-Different AVCHD specs in L & T prefs
-Deselected removing extra frames specs in L & T prefs
-Different Easy Setups
-Renaming clip name
-Video only, then audio only
-Different clips
-Repaired permissions
-Reset PRAM
-Trashed QT and FCP preferences in User Library
-Removed Perian codec
-Removed non-FCP QT components (DIVx, etc.)
-Trashed then Re-installed FCP to 7.0 (tried it at 7.0, then updated to 7.03 and tried again)
-Tried using a Sony Handycam with L & T, no problem
Here's how I solved it:
Booted the Mac Pro using a bootable external drive (a laptop HDD off of a OWC Voyager), that had a fresh 10.6.6 install, fully updated FCS3, and CS4, figuring I could determine if it was a software or hardware problem. For some reason, the second monitor would not mount, so I shut down, and unplugged the second monitor, rebooted using only one monitor. Started FCP and successfully L & T'd from the camera dump folder on the HDD. Hooked up the HDR-AX2000 and L & T worked. Shut down, restarted off the Mac Pro internal drive, except with only one monitor connected. Mounted the camera, and L & T worked - no problem. Shut down, connected second monitor to the DVI mini port of the first graphics card (both monitors off one card using the mini and standard DVI ports, second card empty), started up, re-arranged the monitors in System Prefs. Tried L & T, and it worked without a problem.
I cannot explain why this works, but it does (for now). Hope this helps.
-Mac Pro Xeon 6 core, 16GB RAM - fully updated as of 1-14-2011
-Two graphics cards (I didn't get the model types - sorry), one monitor per card
-FCP 7.0.3
-2 internal drives - one for media, the other for OS
-Adobe CS4 design package, plus AE CS4
No problems mounting the camera, and the thumbs in L & T showed up fine. Playing down the clips in the L & G viewer was fine. Preferences set for AVCHD were set to Apple Intermediate Codec. However, selecting a clip and activating transfer resulted in either the clip failing to import (spinning progress arrow, resulting in a red stop sign), or a total FCP crash. *Here's what I tried - all failed:*
-Copied camera contents to Desktop folder, then L & T
-Different target media drives
-Different source directories from the camera dump
-Different AVCHD specs in L & T prefs
-Deselected removing extra frames specs in L & T prefs
-Different Easy Setups
-Renaming clip name
-Video only, then audio only
-Different clips
-Repaired permissions
-Reset PRAM
-Trashed QT and FCP preferences in User Library
-Removed Perian codec
-Removed non-FCP QT components (DIVx, etc.)
-Trashed then Re-installed FCP to 7.0 (tried it at 7.0, then updated to 7.03 and tried again)
-Tried using a Sony Handycam with L & T, no problem
Here's how I solved it:
Booted the Mac Pro using a bootable external drive (a laptop HDD off of a OWC Voyager), that had a fresh 10.6.6 install, fully updated FCS3, and CS4, figuring I could determine if it was a software or hardware problem. For some reason, the second monitor would not mount, so I shut down, and unplugged the second monitor, rebooted using only one monitor. Started FCP and successfully L & T'd from the camera dump folder on the HDD. Hooked up the HDR-AX2000 and L & T worked. Shut down, restarted off the Mac Pro internal drive, except with only one monitor connected. Mounted the camera, and L & T worked - no problem. Shut down, connected second monitor to the DVI mini port of the first graphics card (both monitors off one card using the mini and standard DVI ports, second card empty), started up, re-arranged the monitors in System Prefs. Tried L & T, and it worked without a problem.
I cannot explain why this works, but it does (for now). Hope this helps.
Mac OS X (10.6.6)
