Silverlight problems with Netflix

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Level 1

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Silverlight problems with Netflix

Setting up my new 11.6" MB Air I had multiple error DRM codes when trying to instantly watch Netflix movies. I called netflix and they had me 1. uninstall/reinstall Silverlight (no go) 2. create a new user account (no go). I called Applecare, no help. Searched the web for a while and put together a few tips that worked:

1. Move the following to the trash:
HD>Library>App Support>Microsoft>Silverlight
HD>Library>App Support>Microsoft>Playready
HD>Library>Internet Plug-ins>Silverlight.plugin
Empty trash, reboot, go on Netflix and try to stream movie, it will ask you to reinstall silverlight. After the installation I was able to watch movies instantly. Hope this saves someone the 4 hours spent.

Macbook Air 11.6" 1.6Ghz, Mac OS X (10.6.6)

Posted on Jan 16, 2011 11:32 AM

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Answer 1

Jan 18, 2011 2:07 PM in response to ccmjrw

Your solution worked perfectly for me! Thanks so much! It was really really disappointing to make all the upgrades to my MacBook with bigger HDD, more RAM and 10.6.3 Snow Leopard only to have all my Netflix service FUBAR'd.

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Answer 2

Jul 25, 2011 1:56 AM in response to ccmjrw

Your solution worked great!!! Thanks so much for posting that it saved me a lot of frustration.

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Answer 3

Richski

Level 1

0 points

Feb 3, 2012 10:13 PM in response to ccmjrw

I followed your instructions and it worked great for Safari! Thanks! Unfortunately, I'm still having the same issue with Firefox. 😟 Netflix "hangs" on a black screen when I try to instantly view a movie. Is there a "tweak" within firefox I should try?

Macbook pro, 2.66 GHz, Intel Core 2 Duo, OS X 10.6.8

Firefox 9.0.1

Safari 5.1.2

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