iPhone 3GS locked in emergency call only mode, wants me to restore

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Level 1

8 points

iPhone 3GS locked in emergency call only mode, wants me to restore

Was playing poker and it just crashed tonight. After a few reboots I get the "connect to iTunes" screen but it can't because it wants my password. The phone is in emergency call only mode and I can't get to the password screen. If I wait long enough the popup hits Restore Needed but I still can't do that because of the password thing. UGH!!

HP, iPhone OS 3.1.3

Posted on Jan 16, 2011 7:43 PM

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Answer 1

modular747

Level 6

19,656 points

Jan 16, 2011 7:49 PM in response to shoeiphone

You can restore without the password using recovery mode:

1. Disable all security apps (firewall, antivirus, etc.) running on your PC.
2. Start iTunes.
3. Connect USB end of cable to a port on your computer, not an external hub or keyboard port.
4. Connect dock end to phone.
5. Press both home and sleep/wake buttons until the Apple logo appears, then continue pressing the home button alone until iTunes detects the phone in Recovery Mode.
6. Follow the prompts to restore.

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Answer 2

shoeiphone Author

Level 1

8 points

Jan 16, 2011 9:22 PM in response to modular747

Ok, got past the password (thank you) and ran the restore, but after quite a while it errors out: "The iPhone could not be restored. An unknown error occurred (1002)"

now what?

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Answer 3

modular747

Level 6

19,656 points

Jan 16, 2011 9:36 PM in response to shoeiphone

Error 1002 indicates a hardware problem, most likely with your phone. Make sure you're using a good cable. See this Apple support article for suggestions, but it may need warranty, or out of warranty replacement:

http://support.apple.com/kb/TS1275

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