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User profile for user: EmmanuelJB
EmmanuelJB Author
User level: Level 1
0 points

Is it possible to return/ Get a Refunded For an App?

I bought an mac app that I REALLY REALLY dont like. The instructions are terrible and I do not know how to use it right. So I was wondering if there was anyway I could get refunded for it, or get it replaced with another app from the same developer that costs the same amount... If so does anyone know how? Thanks!

13" Macbook Pro, Mac OS X (10.6.4)

Posted on Jan 17, 2011 1:24 PM

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5 replies
User profile for user: actionmarker
actionmarker
User level: Level 4
2,037 points

Jan 17, 2011 10:09 PM in response to EmmanuelJB

Hi,

From the MAC App Store FAQ page http://support.apple.com/kb/HT4461
Q: What is the Mac App Store refund policy?
A: If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app's page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.


Which is here
http://www.apple.com/au/support/mac/app-store/contact.html?form=account&topic=Ma c%20App%20Store%20Account%20and%20Billing

I would suggest that if you don't get any help from the developer, and you contact Apple to mediate for you, If you simply say that you don't like the App you probably won't get any help. You would have to say something like that it doesn't work as advertised/promised.

What app was it? Some other people here my give you help in using it.
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Is it possible to return/ Get a Refunded For an App?

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