Q: Black screen, spinning wheel, error message

My iPhone 4 is stuck on a black screen like it's shutting down, with the white spinning wheel. This has been going on for about 45 minutes. No combination of pressing/holding the two buttons seems to make it stop.

When I try to connect to iTunes, I get an error message:
iTunes could not connect the this iPhone because an unknown error occurred (0xE8000065). I've searched the forums for this error code and didn't see any other posts.

Any ideas on how to fix this?

Message was edited by: Eric Bolt

Many, Mac OS X (10.6.5)

Posted on Jan 17, 2011 7:45 PM

I have this question too

Q: Black screen, spinning wheel, error message

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by Eric Bolt,

Eric Bolt Jan 17, 2011 7:51 PM in response to Eric Bolt
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Jan 17, 2011 7:51 PM in response to Eric Bolt

Fixed. I had to hold both buttons for well over a minute in order for the phone to reset.
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by Paul Hesketh,

Paul Hesketh Mar 8, 2011 1:33 PM in response to Eric Bolt
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Mar 8, 2011 1:33 PM in response to Eric Bolt

Just had same error, did some fault finding for an hour or so. nothing worked. finally tried one more thing, plugged usb cable into iMac G5 (had already tried on this machine), attached to iphone 4, held down home and sleep buttons for approx. 20 seconds, nothing seemed to happen then all of a sudden it sprang back into life. Reinstalled iOS 4.2 and restored from my last backup, works great again. Hope this helps
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by mac1679,

mac1679 Apr 8, 2011 7:24 PM in response to Eric Bolt
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Apr 8, 2011 7:24 PM in response to Eric Bolt

There is gotta be something wrong with the device and / or system, I imagine you haven`t done anything unusual related to the use of your iphone and suddenly.... the spinning wheel and no response at all, and as I`m noticing this error seems to be kind of frequent.

Is your iphone functioning good right now, or which was the solution you got?

Best regards
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by Cis2834,

Cis2834 Apr 14, 2011 10:54 PM in response to Paul Hesketh
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Apr 14, 2011 10:54 PM in response to Paul Hesketh

Hi, had the same problem with my i-touch, stuck on spinning wheel screen, tried plugging it into my laptop but kept getting the 0xE8000065 error message so I tried what you advised, holding both sleep and home buttons for a few seconds and it worked! thanks pal
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by RyuuNyuu,

RyuuNyuu Jun 2, 2011 6:12 PM in response to Eric Bolt
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Jun 2, 2011 6:12 PM in response to Eric Bolt

Thanks this really help me as well.
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by confabulousdude,

confabulousdude Aug 7, 2011 1:51 AM in response to Eric Bolt
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Aug 7, 2011 1:51 AM in response to Eric Bolt

works! just held the sleep and home button for 30 sec to a min to reset your iphone.
my iphone is working now! thanks!
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by carriefromlondon,

carriefromlondon Nov 13, 2011 3:47 AM in response to Eric Bolt
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Nov 13, 2011 3:47 AM in response to Eric Bolt

I got the error message 0xE8000065 after trying to update my iPhone software unsuccessfully due to low memory on my computer. My iPhone froze and it only diplayed the spinning wheel. Holding donw both buttons on my phone has reset the phone and it's working again perfectly.

Thanks for the post, very useful
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by Vivek from CA,

Vivek from CA Jan 28, 2012 2:10 PM in response to Eric Bolt
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Jan 28, 2012 2:10 PM in response to Eric Bolt

Hi All

I also have same problem, but the power button is not working. How do I get the phone out of this error
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by mtaf,

mtaf Feb 5, 2012 10:27 PM in response to Eric Bolt
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Feb 5, 2012 10:27 PM in response to Eric Bolt

Thanks for the tip, I'm now restoring my phone. Anyone know what causes this error? Is it worth it to take it to the apple store (ie can they do anything about it)?
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by wonderlandxrevolution,

wonderlandxrevolution Feb 9, 2012 8:51 PM in response to Eric Bolt
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Feb 9, 2012 8:51 PM in response to Eric Bolt

ThANK YOU SOSOSO MUCH. I had this problem and the screen was black w/ only that wheel thing. i was so sad but what you said worked !! i only had to hold down both buttons for like five seconds or someting and then my itouch was backkkk <3
~happy~
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by nigel64,

nigel64 Mar 10, 2012 8:15 PM in response to Eric Bolt
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Mar 10, 2012 8:15 PM in response to Eric Bolt

Thanks, it worked for me too. I only had to hold both of them for about 10 seconds then screen went to black. Few seconds later the apple logo came up and then the phone reset! Yay!
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by smoo55,

smoo55 May 16, 2012 1:48 PM in response to Eric Bolt
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May 16, 2012 1:48 PM in response to Eric Bolt

This is fab. A nightmare problem that I fear means I will lose all my unbacked data. Thanks Eric. I am SOOO happy! Best, Suzanne
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by BrittaLew,

BrittaLew May 23, 2013 12:30 PM in response to Eric Bolt
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May 23, 2013 12:30 PM in response to Eric Bolt

Thank you thank you thank you.... was freaking out for about 30 min!! Held both buttons and it worked in 30 seconds!
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by Ami-natasha,

Ami-natasha Oct 24, 2013 12:31 PM in response to Eric Bolt
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Oct 24, 2013 12:31 PM in response to Eric Bolt

Mine will not even reset :(
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