Exchange - Unable to Verify Account Information

Are you saying you can't set up the account on the iPad?

Message was edited by: Demo

Are you saying you can't set up the account on the iPad?

I think that's obvious. The OP said:

We've been trying to setup the iPad on our exchange server

Templeton Peck wrote:

Are you saying you can't set up the account on the iPad?

I think that's obvious. The OP said:

We've been trying to setup the iPad on our exchange server

You are correct. My bad. Sorry. I'm running a little gun shy right now.

To the original OP...
if I understand you correctly and you are trying to get an Exchange email account set up on your iPad... are you entering a domain name in the mail settings on your iPad? If you have done so, try removing the domain name and see if it will work without the domain name since the information is optional. I think this is how I got mine to work.

If you can get the mail on your Droid I would have to assume that you have the correct server information entered.

My exchange account is through Comcast so I had to use their specific server info and once I removed the domain name, my mail worked and that is why I suggested it to you.

The only other option may be to delete the account and start again and maybe enter the domain name when you enter the info again.

One other thought if you have not already tried this
http://www.apple.com/support/ipad/assistant/mail/#section_0

Good luck!

I've got it (exchange 2003) synced to my iPad, without any issue. Domain name was required for me, so definitely try that. What about SSL? Do you have that to yes?

Not sure what else to try, there's only 5 fields to fill in - email address, server, domain, username, and password. The only other option is SSL on/off.

also, you could try this link, this blog seems to have some troubleshooting tips, that might help.

http://blog.fosketts.net/guides/ipad-exchange-activesync/ipad-exchange-activesyn c-troubleshooting-guide/

We had the same "unable to verify account information" error on one of our iPads. We were able to connect to our Exchange 2003 server after adding our domain before the username. So in the username field, we entered domain/user (substituting our domain name without the .com and the username).