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ipod24/7 Level 1 Level 1 (20 points)
I recently bought an iPhone 3GS on ebay, which was listed as an Apple product. I have now received it and it did come in an official Iphone 3GS box and does look like an iPhone, but, it doesn't have a sim tray or a mute button, it has removable battery and it's not recognised in iTunes. It says dual Sim on the start up screen. I'm sure it's a copy and have opened a PayPal dispute. The seller has come back and said that it's a genuine 'imported' Apple iphone from Asia. Am I right in thinking that Apple only make one model of the 3GS (with options for 8gb 16Gb, or 32GB) which are then sent to different countries for sale.

I've mad an appointment with the Genius Bar at my local Apple store to have it checked out. Will they charge me if I ask for a letter to confirm it's a fake?

thanks

Mac Mini
  • Tim Harbison1 Level 1 Level 1 (90 points)
    Let me guess... eBay?
  • ipod24/7 Level 1 Level 1 (20 points)
    Yup!
  • Julian Wright Level 7 Level 7 (34,860 points)
    Yes, as he said in the very first sentence of his post: +"I recently bought an iPhone 3GS on ebay"+
  • wjosten Level 10 Level 10 (93,750 points)
    You have in your possession a fake iPhone. Genius bar appointments are free, but unfortunately, there is nothing they can do for you. You might as well cancel your appointment, as I can confirm, unequivocally, that your phone is fake.
  • Julian Wright Level 7 Level 7 (34,860 points)
    It is DEFINITELY a fake.

    Apple do not make iPhone with removable batteries, no SIM-slot (except the Verizon iPhone 4), dual SIM, and no Mute button.

    Always buy from reputable, official sellers. Its not worth the hassle trying to save a bit of money.
  • appledudeco Level 1 Level 1 (0 points)
    yea u should be able to get money back say item not as described ebay are very dedicated to helping the buyer
  • Tim Harbison1 Level 1 Level 1 (90 points)
    See what happens when I post before my second cup of coffee?...

    Julian Wright wrote:
    Yes, as he said in the very first sentence of his post: +"I recently bought an iPhone 3GS on ebay"+
  • deggie Level 9 Level 9 (50,420 points)
    They won't charge you but I doubt they will give you a letter saying it is a fake either.
  • cls24 Level 2 Level 2 (400 points)
    You need to do a charge back right away and file a claim with eBay. If you still have the auction number and the person is advertising it as a genuine iPhone but selling counterfeit phones, please let me know and I will call eBay today on your behalf.
  • Pfyer Level 1 Level 1 (5 points)
    I recently bought an iPhone 4 on eBay. I thought I had done the necessary checks by checking that the serial number was genuine. But when it arrived it was clearly a fake.
    At first eBay seemed to be helping. They told me to ship it back to the seller and I would get a refund. I did this and I waited... Then they send me a message telling me "the case has been decided in the sellers favour" and I would not get a refund.

    No money - no phone (not even the fake).

    Whatever their written policy - in this case eBay appears to be supporting the fraudster.

    DON'T BUY POPULAR TECH ON EBAY.
  • cls24 Level 2 Level 2 (400 points)
    Sorry about your issue, but something smells fishy. If you received and item, and sent it back to the seller with proof of delivery a refund is almost always guaranteed in the buyer's favor, there is a 99% chance of this happening. I know as a seller, sometimes I have to take things back for no reason, just the buyer changes their mind and eBay/PayPal always gives them back the money and I am stuck.

    I have been on eBay since 1998 and had 4 eBay stores for about 7-years... so this is an educated post, not a guess.

    If this really happened the way you said, let me know the details and I will check with eBay to see what actually happened and why.

    Pfyer wrote:
    I recently bought an iPhone 4 on eBay. I thought I had done the necessary checks by checking that the serial number was genuine. But when it arrived it was clearly a fake.
    At first eBay seemed to be helping. They told me to ship it back to the seller and I would get a refund. I did this and I waited... Then they send me a message telling me "the case has been decided in the sellers favour" and I would not get a refund.

    No money - no phone (not even the fake).

    Whatever their written policy - in this case eBay appears to be supporting the fraudster.

    DON'T BUY POPULAR TECH ON EBAY.
  • Pfyer Level 1 Level 1 (5 points)
    It seems, from todays message that the item is on it's way back to me:
    "The seller provided tracking that shows the item is currently on its way to you. You should receive it soon."

    I did not ask for it back!

    I used the Royal Mail Track and Trace that I since found out doesn't work - I could not see the progress of the package online and neither could eBay. So I assume that they think I did not send it.

    I have not received it yet but I have asked everyone here not to sign for a package addressed to me.

    Case # 5006265398
  • cls24 Level 2 Level 2 (400 points)
    We have two separate issues here with separate options.

    1. You purchased an item on eBay for a product that was delivered. Your dispute is the product is a fake. Without seeing the listing and without the proof, it may be hard proving a fake to eBay. eBay does not guarantee the quality of the merchandise just the receipt and delivery of said items. If you filed it as a claim that item was knock off, then PayPal would have told you to return the item for a refund. If the person who sold it is "qualified" then PayPal would force the refund and/or pay it themselves through the buyer program.

    2. You returned the item (unsure with or without PP instruction) but you returned it in a method that cannot be tracked. If PP cannot confirm you returned the item, they don't know if it is you that may be trying to cheat the seller, they can't tell for sure.

    Your only option at this point if the Seller is not willing to work with you on refund, besides of course appealing your claim with PayPal is to file a claim with the courts for damage / loss. Even though I lived in the UK for over a year, I am not familiar with the "Small Claims" system there.

    Also be sure to file negative feedback to warn other buyers about this seller if you are sure you are being cheated. Do not leave negative feedback lightly.
  • carl wolf Level 6 Level 6 (14,360 points)
    "Will they charge me if I ask for a letter to confirm it's a fake?"
    Probably not, but expect to hear peals of laughter. Dual SIM? You don't need an Apple Genius to tell you that it's fake. I do not know what you paid for it but, in Bangkok, they run about $100, and half that in Shenzhen, China.
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