9 Replies Latest reply: Apr 12, 2011 1:38 AM by Dbossross
Stockslager Level 1 Level 1 (0 points)
I need iTunes. when i try and download and install it, a message pops up that says the old version of bonjour cannot be removed. later, a message pops up that tells me that the old version of qicktime cannot be removed, thus, iTunes isn't installed. i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi. i tried finding and deleting all apple related folders and files, but still i can't install iTunes. what do i do?

unsure, Windows XP, none
  • b noir Level 9 Level 9 (72,040 points)
    i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi.

    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?

    If instead you get similar trouble then with your QuickTime, run CleanUp again, select any QuickTime entries and click "Remove". Quit CleanUp, restart the PC again and then try another iTunes install.

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • Stockslager Level 1 Level 1 (0 points)
    Thank you SO much! it worked real well, and it didn't take long at all. thank you very much
  • b noir Level 9 Level 9 (72,040 points)
    Excellent news! Glad you're up and running again.
  • CBessellieu Level 1 Level 1 (0 points)
    Were you able to find a version of the utility clean up that was at least 3.0? I need to find it so that I can solve the same problem but I have had no luck
  • Pixxi_Stix Level 1 Level 1 (0 points)
    I did the Windows installer thing when I had the same issue, but it messed up my office programs and i had to restore to before I installed it. Is there anyway I can get rid of the old version of bonjour without using the Windows utility?
  • Tezzanoo Level 1 Level 1 (0 points)
    This is probably too late for you but may help someone else

    Had same problem and I think it may have something to do with deleting iTunes in the wrong order such that part of bonjour gets removed which prevents removing the rest of it. Anyway:- go to control panel > Add Remone Programes and highlight bonjour. Just left of centre you should see "click here for support information" underlined. click on this and a new panel will pop up, on the bottom you should see a note "If this program is not working properly you may reinstall it by clicking repair". Click repair and wait for it to reinstall. Then go back to Add or Remove progams and delete Bonjour. It worked for me.

    Good luck
  • tedyfury Level 1 Level 1 (0 points)

    I can not sync or download itunes due to bonjour. I go to control panel/add remove click on bonjour and it says the feature you are trying to use is on a network resource that is unavaiable. I tried to repar bonjuor than remove it still no luck. I have tried t other things to no avail. It should be a simple thing to do yet is quite frustratin to say the least. I did download a pc scan and reapair but i aint paying money to fix this issue seeing most probabally it's not my fault.
    Any suggestions ppl?
  • NitaChick23 Level 1 Level 1 (0 points)
    I had a problem with my Itunes this past week and I looked on line to see what i could do to fix it....well i was directed to apple support and and told me the steps to uninstall it and did everything right but bonjour wouldnt uninstall it keeps saying files or folders open....What do I do? Because now I dont have Itunes so i can't put music on my ipod and i'm ******.....please help
  • Dbossross Level 1 Level 1 (0 points)

    I had the EXACT same problem!! Try this, hopefully it will work for you. 1st.. google AVG PC Tuneup 2011 and download the trial/free version. 2nd... Close out ALL other programs then run the program and then click and run system scan. 3rd... Click on Advanced tools and look under Software Control and click on Installed software. 4th... Scroll down to Bonjour; right click... then click "force uninstall" 5th... reboot system then go to control panel, add/remove programs; delete all other related files to itunes.. All apple software and quick time. U should NOT see bonjour at ALL!! Hopefully this works for you!! Let me kno.