complaint about panogaea app

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Level 1

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complaint about panogaea app

i downloaded the Panogeaa app from the mac app store and it refuses to appear on my screen. i paid 5 dollars to edit pictures and all that its giving me is a tiny box at the top with the "X" button cause the rest of the screen is clearly cut off. i know the applications there it just wont appear. HELP

Mac OS X (10.6.5)

Posted on Jan 19, 2011 5:49 PM

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Answer 1

etresoft

Level 9

57,242 points

Jan 19, 2011 6:12 PM in response to alexyags

Try changing your screen resolution and maybe the window will reposition itself.

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Answer 2

Jan 20, 2011 12:13 PM in response to alexyags

Hi, I'm the developer. Sorry for the bug.

This is just a guess but try going to the preferences window and adjusting the image scale slider. What kind of hardware are you running on? My guess is that the GPU is reporting an incorrect capability to the software. I've seen this before on an older 1st gen macbook pro (but that particular issue had been resolved before launch). Does this apply to all images you open? Any messages in the console?

Feel free to send me any test images at support<at>panogaea<dot>com

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Answer 3

Jan 20, 2011 4:36 PM in response to kgross144

Hi there, I down loaded this app Panogaea I have the icon on my doc but it does not give me an open option, nor is there anything that tells me how to use the app? if i click on it it says hide , open at login, show in finder. I am truly looking for something that gives me a fish eye look, but this looked like that it could do this?

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Answer 4

Jan 20, 2011 5:40 PM in response to Lakekatrine

Hi Lakekatrine,

Can I ask a few questions to help?

The menu you describe is what I see when I right click on the dock icon. When you left click on the icon (to launch the app) do you see the splash screen? You should see that for about a second or so. After that the app should launch and you should see Panogaea at the top left of the menu bar next to the apple icon. If you see this you can then open image from the file menu by clicking on file... open image (or by pressing command + N). A good test that things are running properly is to load one of the example files from the help menu in the menu bar. Select Help... Panogaea Examples to select an example file.

If you can't launch the app in the way I described above could you check the console for any error messages and post them here? (from spotlight type in "console" to find and launch the console app).

Thanks in advance and sorry for the problems.

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Answer 5

Jan 20, 2011 10:00 PM in response to alexyags

I think I have solved your problem (assuming that the problem was being caused by the GPU incorrectly reporting it's capabilities). I'll be posting an update to the app store on Friday or the Saturday. I have another change I would like to make to the app before submitting the update.

Thanks for bringing this to my attention

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