6 Replies Latest reply: Dec 30, 2005 6:41 PM by Ian B.
Ian B. Level 1 Level 1 (30 points)
hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
installed itunes
deleted quicktime accidently
installed quicktime
installed itunes
itunes still doesn't work
installed and reinstalled multiple times from both the c.d. and itunes.com

Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
the details of the error report are:
"information regarding the condition of iTunes when the problem occured; the operating system version and computer hardware in use; your digital product id, which could be used to identify your license; and internet protocol(ip) address of your computer.
we do not intentionally collect your files, name, address, email address or any other form of personally identifiable information. however, the error report could contain coustomer- specific information such as data from open files. while this information could potentially be used to determine your idenity, if present, it will not be used. the data that we collected will only be used to fix the problem. if more information is available, we will tell you when you report the problem. this error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes."

for the love of god, help me. i really wanna get my itunes working.
i really appreciate it
-kevin spanky

Dell Inspirion Pentium 4 Windows XP, Windows XP
  • Scott P. Level 6 Level 6 (16,840 points)
    Follow these instructions to clear out all the junk:
    I got this info in the user tips library. OK, I knew it was there, but it shows the power of the search box nicely

    After this, download a new copy of iTunes from Apple (I have no clue what iTunes.com is, so if you truly did go there, don't). The link is here:

    That should do it. I hope. Let me know.
  • Ian B. Level 1 Level 1 (30 points)
    dude, that seems like a really great plan, but some quicktime files wont be deleted because when i try to delete them, it says "error, cannot read from file or disk"
  • Ian B. Level 1 Level 1 (30 points)
    oh, i'm sorry, it says "make sure the disk is not full or write-protected". it says that for a few files.
  • Katrina S. Level 7 Level 7 (24,090 points)
    which exact files?

    we need details to help you.
  • Ian B. Level 1 Level 1 (30 points)
    uhh, okay
    these wernt present in my add/remove programs list. but itunes was.

    "Uninstall iPod Updater
    5) In Add/Remove Programs, select iPod Updater. Click Change/Remove.
    6) A Confirm Uninstall window appears. Select OK to remove iPod Updater.
    7) Repeat for any and all iPod Updaters.

    Uninstall QuickTime
    8) In Add/Remove Programs, select QuickTime. Click Change/Remove.
    9) The QuickTime Uninstall window appears. Select the Uninstall Everything.
    10) The Uninstall Successful window appears. Select OK.
    11) Close all windows, restart the computer."

    12) Open My Computer. Open your hard drive. Open Program Files.
    13) Delete iPod, iTunes and QuickTime folders if present.

    it wont let me delete quicktime folder, but i deleted ipod and itunes folder with ease. and with that,i deleted quicktime AND itunes in "apple computer folder" i did this entire process several times, and the same message popped up. however, i think it's those missing componets that's screwing my itunes up. it gets really fustrating after awhile.
    kevin spanky
  • Ian B. Level 1 Level 1 (30 points)
    actually, this isnt the way to do it. what you have to do is download qucktime standalone, and it should fix all the problems. along with that, a user agreement should pop up and dissappear really quick. if this happens, download ewido and clean out all that junk. it'll work perfectly.