Can't transfer purchases to iTunes

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Level 1

0 points

Can't transfer purchases to iTunes

I changed my computer. When I transferred my purchases to the iTunes, it worked for most apps. However, only one app could not be transferred. I tried several times, it all failed in the middle of tranferring without and indication. Is there any limit for the size of app for transfer. The one failed is about 1.5G. Now, I can't sync my iphone with the iTunes cause it will delete all information do not in the current Library. Can anybody help on this? I deeply appreciate it!

PC, iOS 4

Posted on Jan 20, 2011 5:46 AM

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Answer 1

Ingo2711

Level 9

70,449 points

Jan 20, 2011 6:53 AM in response to sunsam1000

Welcome to the discussions,
did you try to download the app using iTunes on your computer? You can download apps for free again: http://support.apple.com/kb/HT2519
Data created by apps is part of the backup, apps are not included in an iPhone backup. See what's inside here: http://support.apple.com/kb/HT1766
Syncing to another computer will erase the content on your device and replace it with the content of the new iTunes library.
To be able to save your data and settings, back up manually before:
If you haven't already, disable autosync in iTunes/settings/devices, connect the phone, right click on it in the device list and choose backup. iTunes will perform a backup without syncing.
Try to transfer your purchases again by choosing "transfer purchases".
Make sure to have at least one contact and event listed on your computer, to be able to merge contacts and calendars during the sync process. After your phone got wiped and set up again, restore from the manual backup you made and all settings and data should be present again.

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Answer 2

sunsam1000 Author

Level 1

0 points

Jan 20, 2011 8:19 AM in response to Ingo2711

Thank you for reply. My problem is I can transfer all other purchases by select File-> Transfer Purchases to the iTunes in the new computer without any probemlm but that only one Apps. I tried many time, all failed. I wonder it is the probelm of the size of the Apps?

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Answer 3

Ingo2711

Level 9

70,449 points

Jan 20, 2011 10:58 PM in response to sunsam1000

Does the app work on the phone? In any case, try to download it using your computer and back up manually to be able to sync again to your new computer.

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