Q: Your Apple ID has been disabled!?

BAC111 wrote:

 

Hi Chris,

 

As an airline Captain working overseas I have time sensitive data that must be updated to be legal to use during a flight. Those applications were disabled for 5 weeks since I was not able to update anything.

 

Many airlines are looking to go paperless on the flightdeck and with this situation with Apple disabling my ID I will lobby hard not for the industry to do so.

I'm a private pilot in a similar situation. I have an audience with the Federal Aviation Administration later this week regarding the iPad and paperless flightdecks. I will be sharing my iTunes support experience. An iPad in the cockpit is a great concept, but the support experience from iTunes means I will rely on paper until I find an alternative to Apple.

timesawastin wrote:
I'm a private pilot in a similar situation. I have an audience with the Federal Aviation Administration later this week regarding the iPad and paperless flightdecks. I will be sharing my iTunes support experience. An iPad in the cockpit is a great concept, but the support experience from iTunes means I will rely on paper until I find an alternative to Apple.

So even if Apple fixes whatever issue it has (which it seems it is now fixed), you will use an alternative?

Okay.

arghhhh. got apple security to phone back !!!! 45 mins later .... NOTHING THEY CAN DO AT THE MOMENT,,, TO MANY SECURITY LAPSES ON THIER PART,,, make sure everyone checks thier acounts for i-tunes activity plzzz xx

Chris CA wrote:

 

timesawastin wrote:
I'm a private pilot in a similar situation. I have an audience with the Federal Aviation Administration later this week regarding the iPad and paperless flightdecks. I will be sharing my iTunes support experience. An iPad in the cockpit is a great concept, but the support experience from iTunes means I will rely on paper until I find an alternative to Apple.

So even if Apple fixes whatever issue it has (which it seems it is now fixed), you will use an alternative?

Okay.

Fully fixed? After four weeks of trying to get this resolved through iTunes email support and calling Apple Care who refer me to iTunes support, I am now on the phone with Apple Care at iTunes recommendation being told there is nothing they can do about this. If I had this customer support in my business, I'd have no customers.

Aviation charts are updated every 28 days and I was looking to the iPad in order to do away with paper charts. If I cannot rely on iTunes / Apple for the ability to download these charts, then I will remain on paper charts.

Chris, if you read my earlier posts, you will see that I bought an iPhone anticipating an iPad purchase. I thought I had 14 days to return my iPhone, but when I went to return it I found I had 30 days. I've held onto the phone waiting for resolution, but tomorrow is the last day I can take it back. If they resolve the issue today, I'll keep the phone. If not, I'll never own another Apple product. That simple.

it sounds like they have the technical capability to re-enable any of our accounts, but there are just too many of us and too few of them. 

In response to Chris CA who said the problem seems to be fixed now, i skeptically went to the reset password support page and again went through the motions and again got an email telling me to click on the 'reset your password' link in the email, and again, as always, the link is dead, there is no link. i might as well click on any text on the page, the blue supposedly hyperlinked text doesn't respond to the click. i have a pile of emails from them with these dead links in them.

I am accepting of technical problems a company may have but i am not accepting of poor communication that feels like no one is doing anything to address the problem.   Why doesn't support put up announcements?  maybe because it might slow sales of new iPhones?   Why don't they just send out automated emails to people who have  already contacted them about the problem letting us know they are working on it. 

It looks like they have a mess on their hands that is getting worse, not better.  Maybe it's something they can't immediately fix, but if they don't find a way to demonstrate to customers that they are working on it and are aware of it and care about it, then they are damaging their own reputation. 

Today, i wanted to look at the message from the guy, Louis S 1230 and it's not  here. i clicked on the link in the email notification, 'go to message' and i get a webpage that says "Unauthorized."  If i click on the link in any of the other email notifications from other posters, i am taken to the message in the thread, but this one said "it appears that you are not allowed to view what you requested."  interesting.  i am going to paste a copy of the guy's post here--and find out if it gets removed. 

<Edited By Host>

jaw444 wrote:

 

it sounds like they have the technical capability to re-enable any of our accounts, but there are just too many of us and too few of them. 

 

In response to Chris CA who said the problem seems to be fixed now,

Someone posted elswhere in these forums that they called Apple ((800) APL-CARE (800-275-2273) and was told there is a new department (iTunes Account security) and got passed off to this department and their account was sorted out.

Apple recently stated there are over 400 million iTunes accounts.

i think someone posted that here yesterday or Saturday, and then today someone just posted here that they tried it and someone from the Security team called them back and said they can't do anything.  They probably got hammered with calls after the first post.  oh well.  but i think if you can get them to help you, they have the means to fix it, they're probably just overloaded with calls and can't do them all individually. i mean, of course they can do it manually if they have time.  They just did something with their security system update that disabled a lot of accounts and not all of them could be re-enabled by the users, and now they, and especially us users, have a problem that isn't being solved.  This also affects my Apple discussion forums participation because the Apple ID that is indefinitely disabled was my original Apple ID and my discussion forum history is linked to that one, i have about 300 posts or so and am on Level 2 but i can't continue to post using that account now.  I posted on the "how to use the Apple Discussion Forums" forum and my post was forwarded to admin, but no response so far, not surprised, they probably are not the ones to fix it.

Just to be clear......

Gees, the truth hurts, I hope they dont ban me for my first amendment rights!!!!

<Subject Edited By Host>

Louis S 1230 wrote:

 

Gees, the truth hurts, I hope they dont ban me for my first amendment rights!!!!

What does the 1st amendment have to do with posting on a privately owned website?

Chris CA

It was more a joke than anything. Dont get your feathers ruffled.

All i did post my experience with Apple  THE TRUTH....and they felt that was a break in their policy.

I dont understand why just posting my experiece is speculation or rumor  it was the EXACT TRUTH

Louis--Curious and curiouser.   lol.  Speculation on rumors---hahhaaaahahaha.  that's a good one.   The best way to stop rumors is to provide people with authoritative information and answers to their questions, not silence.   But like you, i do not see how your post was in any way speculating on any rumors at all. Some other posts, yes, maybe, but yours was just a description of what you did and what happened. i did misinterpret some ambiguity in your post, the timing that the reporter came out and the problem went away, but i got that you saw it as coincidence.  

<Edited By Host>

Thanks Louis $ for you hard work and shining a light on this terrible problem.  We need more people like you.  Thank you so much for your effort. 

WELL im sick and tired of trying to get i-pad up and working correctly, so have e-mailed Apple and have asked for full refund as its inoperable,, which means its FAULTY,, It is still under warranty so lets see what they say about that....they actually phoned me yesterday asked some automated questions , put me on hold then said they cant fix this and will have to investigate... I THINK THAT WARRENTS A FAULTY I-PAD  dont you ???........

Here's an update - I finally talked to the right person at Apple Care. After a 45 minute wait, I was passed to a supervisor. He took down quite a bit of my information. I was on hold another 45 minutes, but had to bail on the call due to a meeting. I received a call back from the security team an hour later. After verifying my information, she stated that I'd receive an email with a link to enable my account within 24 hours. I waited 22 hours, have not received an email, but did log into my account, update my security questions and created a new password. My iTunes account is **finally** back online. The return of my iPhone has been averted.

The vote is still out on relying on Apple's ability to provide uninterrupted updates for aviation applications. Will be an interesting talk with the FAA.