1 Reply Latest reply: Jan 21, 2011 4:23 AM by wjosten
Stampy15 Level 1 (0 points)
Apologies if this has been raised a million times before, i have tried to search for an answer..

As the title says my phone turned off during a factory reset as the battery was obviously low. probably happened 1-2 minutes into it actually.

Now it wont get past the apple logo screen. I have tried to reset the phone using the home + power key but nothing happens. it turns off then when i turn it back on it goes back to the apple logo screen, then will turn off.

Ive plugged the phone into my laptop and that wont read it either.

I hope i havent ruined the phone by it turning off during factory resetting ? Can anyone suggest anything to fix this problem ?


Macbook Pro, iPhone OS 3.0
  • wjosten Level 10 (94,135 points)
    See if you force the phone into recovery mode:

    Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.