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User profile for user: Gary C Johnson
Gary C Johnson Author
User level: Level 1
0 points

"Connection Failed." when signing in to Mac App Store

Since updating to 10.6.6 I have never been able to sign in to the Mac App Store from my iMac. When I enter the username and password in the sign in form I get back the message "Connection Failed." Usually takes less than a second to give the error although on rare occasion 2-3 seconds.

On my MBP I can can connect fine and have had no problems with the account.

Following advice from various forums ... I have rebooted lots. I have re-installed the 10.6.6 Update Combo. I have ran Repair Permissions more times than I care to remember. I have played around with Certificate settings in Keychain. I have gone in and out of iTunes. I have tried other iTunes accounts.

As far as I can tell I've tried pretty much everything I can find listed on forums about issues with Mac App Store connections.

Please help - I really really want to be able to use Mac App Store on my iMac.

Thanks!
G

iMac 8,1, Mac OS X (10.6.6), 2.66 GHz Intel Core 2 Duo - 2 GB

Posted on Jan 21, 2011 4:46 PM

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20 replies
User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,673 points

Jan 21, 2011 4:57 PM in response to Gary C Johnson

Hi Gary,

When I enter the username and password in the sign in form I get back the message "Connection Failed.


Try resetting your Apple ID password here.

https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa

Launch the Mac App Store and try again. If that didn't help open a Finder window. Select the user name in the Sidebar on the left then open the Library folder then the Preferences folder.

Move the com.apple.appstore.plist file from the Preferences folder to the Trash

Restart your Mac.









Carolyn 🙂
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User profile for user: Gary C Johnson
Gary C Johnson Author
User level: Level 1
0 points

Jan 21, 2011 5:13 PM in response to Gary C Johnson

Thanks for your reply Carolyn. I tried all of the suggestions in your email. Unfortunately this hasn't helped.

Also as noted in my original question the problem exists with any iTunes account and my iTunes account is working fine on my MBP App Store.

Also worth pointing out that when App Store opens the "Featured" tab opens up fine showing all the store content and I can click on "Top Charts" etc. There is not a general network connectivity issue. Only when I try to do account related actions such as "Sign In", "Account", "Redeem", "Updates" etc.
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User profile for user: Gary C Johnson
Gary C Johnson Author
User level: Level 1
0 points

Jan 22, 2011 5:54 PM in response to Carolyn Samit

Thanks for the suggestion ... I did just that but unfortunately I got a response of ...

"Unfortunately I can not help you with this connection issue. The iTunes Store Customer Support teams answer non-technical questions about billing issues, customer accounts, and content downloads."

... and got some links back to these discussion forums!

Still no luck .. anyway got ideas about what to do next?
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User profile for user: mbrevoort
mbrevoort
User level: Level 1
5 points

Jan 26, 2011 11:55 AM in response to Gary C Johnson

I was struggling with the same issue with a brand new Macbook Pro that had a networked account configured. Here's what solved my issue.

Open Keychain Access and verify that your "Class 3 Public Primary Certificate Authority" is trusted. If not, choose Get Info -> under Trust and choose Always Trust.

FYI - I also had an issue with Evernote not being able to sync with this error in the console:

Evernote[68133] NSExceptionHandler has recorded the following exception:
TTransportException -- Could not make HTTP request
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User profile for user: call-151
call-151
User level: Level 1
65 points

Jan 27, 2011 7:23 AM in response to mbrevoort

Thank you. I was having the identical problem and changing the trusted status of the certificate authority is the solution. For those of you not familiar with Keychain, here's a step by step:

1. Search in Spotlight for "Keychain Access" or locate in in your Utilities folder. Launch it.
2. In the Keychain Access window you'll see a search field in the upper right. Enter "class 3 public" without the quotes.
3. Look at the icons in list of certificates that appears- one or more of them will have a little red X. Double click on the one with the red X.
4. In the window that opens, click on the small disclosure triangle to the left of the word Trust.
5. Click on the pop up menu to the right of "When using this certificate:", then select Always Trust.
6. Quit Keychain Access. You'll be prompted to enter your password (if you haven't been already)
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"Connection Failed." when signing in to Mac App Store

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