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MacBook Pro screen flickers and freezes after Snow Leopard/Safari 5 updates

Hi guys,

I have a silver 120GB 15-inch MacBook Pro from Summer 2007 with 3GB RAM and 25+GB free space which has recently begun to freeze irrecoverably. The first appearance of these symptoms seems to coincide with my installing the Snow Leopard 10.6.6 update via Software Update.

I'm not particularly well versed in computer technology, but will try to describe my problem as detailedly as possible.

What happens is this:

1. I start the computer as per usual, with only a couple of startup items. Everything's fine.
2. I start working. Use a lot of Safari 5 for browsing websites, often with some kind of Flash or "Flash-type" content such as banner ads, videos, even full Flash designs. I may also have programs such as QuickTime, VLC or an image editor open, if not necessarily "actively" doing anything. Everything's still fine - I'm able to both browse websites and watch videos as usual.
3. After a while of active working - say, 1-3 hours - I notice browsing websites gets a little choppy. Display features such as the file list view in Finder may or may not appear properly. The rotating wait cursor may or may not appear from time to time.
4. Immediately after symptom no. 3, the next time I start to watch a video, either via Safari 5 (say for example something on DailyMotion.com) or a file via QuickTime, something goes wrong.

Following no. 4, one of three things invariably happen:

5a) The video freezes and the entire screen flickers from black to the screen view very quickly two or three times, after which the computer or screen appears to freeze. The cursor still moves, but nothing reacts to it - open windows become completely unresponsive, nor does the top or any other menu react in any way to clicking. The "menu row" of application items, which normally appears when I move the cursor to the very bottom of the screen, doesn't appear. Restarting "blindly" by pressing the Off-button once and pressing R doesn't work. I'm forced to do a hard reboot, after which the computer is once again fine until the next two hours of active working. This usually happens ONLY when I try to watch a video in Full Screen-mode.

5b) I notice the video freezing only just in time, and am able to pause it and "esc" out of Full Screen-mode, and the computer remains operational. However, as soon as I again try to play video in Full Screen-mode, everything described in 5a. happens.

5c) The video stops playing, and the screen reverts momentarily to pale blue before switching to the login screen. I login again with my details, and everything appears to be fine again until the next two hours of active working. The computer "starts up" a lot faster than with a hard reboot. This usually happens ONLY when I've tried to watch a video in its original size, i.e. when not in Full Screen-mode.

This happens 1-4 times a day, and it appears to depend directly on how much work I've been doing on the computer. The less I use it in the course of a day, the longer it takes until the next time it freezes.

So, in a way, I'm able to replicate this problem. 95% of the time the screen has frozen while watching or starting to watch (usually already when starting to watch) video footage, but it has also frozen a couple of times just switching between e.g. Safari 5 and an image editor or browsing a website with a Flash banner ad or embedded video content (which however hasn't necessarily been playing); today, the screen froze when I tried to open a website made entirely with Flash.

Although it could be just a coincidence, I believe this issue first appeared when I updated Snow Leopard to 10.6.6 via Software Update alongside some other pending updates, including as far as I recall one for Safari 5. The update process appeared to have gone well at the time, though, and was not interrupted in any way. I have never had this specific problem with the computer/screen before, though.

I've read a couple of threads here regarding very similar issues with newer MBP models than mine, in which it has been suggested that the fault may lie in a malfunctioning NVIDIA GeForce graphics card. Now I've had that replaced already once because my screen went unexpectedly completely blank after a forced reboot 1-2 years ago (I don't remember exactly), but according to my System Profiler info the card still a GeForce 8600M GT. Can it be failing again?

I've also had some kind of a RAM card failure once. As far as I understood it, one of the RAM cards had fried and was preventing the computer from starting up. I replaced the bad 1GB card with a new 2GB one and the problem was resolved. Before the computer died, there were also other symptoms, but they were not similar to these.

I'm also doing the Apple Hardware Test tomorrow. Any other suggestions, though, than the graphics card?

*Could this have to do with Flash or Safari 5?* Just hear me out. Even though my computer has frozen from watching a video in just QuickTime, Safari 5 has always been open in the background at the same time, and more likely than not with websites with "Flash" content open. And come to think of it, before I performed the Snow Leopard and Safari 5 updates, I used to have daily problems viewing Flash video in Safari 5, the video content either suddenly showing up as "Plug-in Failure" or crashing the browser; I've had both Safari 5 and the Safari 5 Flash plug-in "quit unexpectedly" countless times in the past, almost daily. Sometimes the "Plug-in Failure" could be fixed just by refreshing the browser view; at other times, Safari 5 would stop showing Flash content altogether - Flash banner ads (such as Google ads), YouTube and other Flash videos, everything - until I quit and restarted Safari 5. BUT - since the day I updated everything via Software Update, I don't remember this happening; it never gets to "Plug-in Failure" now. Could it be worth trying to use e.g. just Firefox for a while or is there something (e.g. Adobe Flash) that I could try reinstall? Or am I just clutching at straws here?

Thanks for reading this long, long post!

MacBook Pro, Mac OS X (10.6.6)

Posted on Jan 21, 2011 6:21 PM

Reply
60 replies

Jan 21, 2011 6:28 PM in response to Sandra_

Are you using the latest versions of Adobe Flash Player, VLC, Perian and Flip4Mac?

Did you repair permissions and restarted your computer after updating?
Disconnect all peripherals from your computer. Boot from your install disc & run _*Repair Disk*_ from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select *Disk Utility.*

Select the disk or volume in the list of disks and volumes, and then click *First Aid.*
Click _*Repair Disk.*_
Restart your computer when done.

Repair permissions after you reach the desktop- http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.



25+GB free space

How large is your hard drive? It is possible you need to make more room.

Jan 21, 2011 9:20 PM in response to Sandra_

Do you have access to an Apple Store? If so, it may be worth making an appointment at the genius bar and having them run the test for the NVIDIA problem. Since your replacement logic board still has the NVIDIA GeForce 8600 M GT video chip, it could be starting to happen to your replacement logic board.

I also agree with all of CMCSK's suggestions. Freezing is often associated with hard drive problems. You might also want to run SMART Utility:

http://www.apple.com/downloads/macosx/systemdiskutilities/smartutility.html

You can download the demo and run it several times for free. It will give you a very comprehensive view of the physical health of your hard drive. If you still have the original one from 2007, it's getting pretty long in the tooth and may be approaching the end of its average useful life of 3-5 years. I just recently had to replace my original 2007 Fujitsu drive.

If your drive is headed south, and is also too small, it may be time to upgrade to a larger and faster drive.

The software update probably didn't cause the problems, but it may have exposed problems that were already in existence.

Good luck!

Mar 4, 2011 10:43 AM in response to Sandra_

Same problem here , I can totally feel your pain. The problem ALSO started after the installation of 10.6.6. I thought it was a virus. I dont think it is. Yes for my case to it has always happened while browsing in safari. I dont think it is the video card, but a software glitch. Mine is not as frequent as your though. I really do not know where to start for this problem :s because I am unable to replicate the problem constantly it just happens randomly.

Mar 4, 2011 7:16 PM in response to Crazyroar

I am new to mac but am having the same problem that started with the 10.6.6 update. After doing some internet research i THINK it is the Flash Plug In for Safari. When my screen starts to flicker or scramble I go to activity monitor in the utilities folder and force quit the flash plug in for safari. The plug in automatically restarts and things seem to be fine. I have only been using this fix for a few days but so far so good.

Mar 10, 2011 2:18 PM in response to Transformcom

Same problem here, though I only started noticing it today. Now I can't have my computer on longer than about 30 minutes before it'll flicker and freeze up. I also have a busted left fan, and I thought that my video card was overheating (waiting for a replacement fan to come in the mail), but it looks like it must be a software issue based on other replies.

I do NOT use safari--I use chrome and occasionally firefox, so I'm not sure if Safari's flash plug-in has anything to do with this.

Message was edited by: pdmart

Mar 12, 2011 11:02 AM in response to Sandra_

Add me to the list. Summer 2008 15" MBP with the Nvidia 8600 card. Very recently upgraded to 10.6.6. Last night, the screen started flickering like a strobe light. Mouse cursor still worked fine, but everything else seemed to be locked up.

Reboot is random. Either it hangs on the gray Apple logo screen, but I can HEAR it continue to boot up. I hear Skype log in. The volume keys cause the volume-change noise, but the screen is frozen.

There is no rhyme or reason to the failure. Reboots randomly fail or succeed, even in safe mode or with the recovery CD. I'm beginning to suspect a problem with the video card or something hardware-related, but it is very suspicious that it is just now happening after the 10.6.6 update.

Mar 19, 2011 5:45 PM in response to Sandra_

I'm having the same problem too.

After upgrading to 10.6.6 my Safari often freeze (for a while) when I'm browsing sites with flash thing.
I'm also watching videos (using QuickTime, VLC, or Real) while browsing with Safari. It was fine in the beginning but it started to have screen flickering since last few days, and yesterday was the 3rd time.
I've never had this problem before upgrading to 10.6.6, too. 😟

Hope to see a solution soon.

Mar 22, 2011 1:51 PM in response to Sandra_

I am having similar issues also. Starts up flickers/freezes but after a couple or few minutes. It happens doing anything really. I don't use safari. I have repaired disk and permissions. I noticed it started just after I got a new external seagate portable drive and installed it's software? Which I got because my other external drive just failed. Maybe my computer is frying them? Anyone figure this out?

Mar 27, 2011 5:49 PM in response to Sandra_

You can add me also to the list. Also a 2008 15" MBP (1G)... what happens with me is

1. first the colored spinning wait cursor appears...
2. then the whole screens graphic quality drops... like the screen has been shot with hundred bullits
3. then the spinning wait cursor stops spinning and everything is frozen
4. Cooling fan of the MBP spins like it' going to take off.....

No thing is possilble to do then to turn of the computer hard.

Apr 16, 2011 7:33 PM in response to Sandra_

I've been struggling with freezes since I upgraded to Snow Leopard. I've owned my MacBook for three years and never once had it freeze until I upgraded to Snow Leopard from Leopard.


After trying a ton of solutions, I finally hit on something. Try this:


1. Repair all your permissions using the disk utility. This will not fix, but continue on...


2. Uncheck the box that in the Keyboard preference panel that says "Illuminate keyboard in low light conditions." I kid you not, it worked! Weird, eh? I've been trying to recreate the freezing, but I can't. I have found, however, that I my computer randomly rechecks that box. Hmm.


Give this a try. I've tried a lot of other things, but this one actually worked. I'd really like to know what you experience after trying this, so please post your results? Thanks, and I hope this helps.

MacBook Pro screen flickers and freezes after Snow Leopard/Safari 5 updates

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