Saying canon's raw files (.crw) are unsupported

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Saying canon's raw files (.crw) are unsupported

When I shoot in RAW with my Canon EOS D60, plug it into my computer, and import the .crw files straight into Aperture 3 (using the trial at the moment), the resulting image is a black box telling me the image format is unsupported. Everywhere I look says that Aperture supports the EOS D60 along with it's .crw file format.

Also, when I use Image Capture to import directly onto my desktop, Photoshop CS3 nor Preview are able to read the raw files.

Any Ideas?

Some technical details:

Camera:
Canon EOS D60
Firmware 1.0.4 (latest)

Software:
OS X 10.6.6
Aperture 3.1.1 (trial)
Digital Camera RAW Compatibility 3.5

27" iMac i7 (mid 2010), Mac OS X (10.6.6)

Posted on Jan 22, 2011 11:06 AM

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Answer 1

Jan 23, 2011 6:24 PM in response to Ryno_402

Ryno_402 wrote:
I also downloaded Adobe's DNG converter and it tells me "The source folder does not contain any supported camera raw files."

Ok, and I just realise that you mention problems with CS3 above. It seems the files simply are corrupt. The question is where things go wrong. It could be for example the transfer process, the cable or a problem in the camera itself.

I would take the camera to your friend and ask him to use his cable and download the files to see if there still is a problem. If there is, then the problem is in the camera. You may then want to reset the camera to default settings or even bring it back to the dealer. If there is no problem with his cable and his computer, try with your cable and his computer, and see if the problem is there.

The problem does not seem related to Aperture anyhow, as Adobe products have problems as well with the files.

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Answer 2

Jan 22, 2011 12:45 PM in response to Ryno_402

Canon EOS 60D (not D60) support was added with Digital Camera RAW Compatibility Update 3.4. The full list is here.

It should be working. The only question is the Trial status of Aperture but that shouldn't matter.

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Answer 3

Ryno_402 Author

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20 points

Jan 22, 2011 1:23 PM in response to Thomas Emmerich

Thanks for the response. If you look at that list you linked to, the last category, "Supported by Mac OS X v10.5 or later," lists the Canon D60. The D60 is also listed on the Aperture 3 Tech Specs page as being supported.

I also thought it might be a trial issue, but the fact that Preview can't view it makes me think it may be a system issue.

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Answer 4

Jan 22, 2011 1:35 PM in response to Ryno_402

Hi,

I have previously in this forum noted that I don't have a receipt for installing 3.4, nor was it ever offered in Software Update. However, when I looked up the cameras it supports, those same cameras are listed as supported by 10.6.5. If I look up Digital Camera RAW Compatibility Update 3.4, it carries the same release date as did the update for 10.6.5. It should have been installed when you installed 10.6.5 update.

Let me recommend that you now download the Combo Update for 10.6.6, and install it over your existing OS. It would the one found at:

http://support.apple.com/kb/DL1348

The Combo Update would be expected to correct any flaws in elements of 10.6.6 and prior, so perhaps also for cameras supported in RAW 3.4, or earlier.

Ernie

Message was edited by: Ernie Stamper

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Answer 5

Ryno_402 Author

Level 1

20 points

Jan 22, 2011 2:51 PM in response to Ernie Stamper

Thanks for the tip. I downloaded and installed the Update Combo to no avail. The one I downloaded was from here, for OS X and not OS X Server.

I'm now going to test and see if my camera is somehow recording corrupt files by attempting to import a raw file from a friend's Canon dslr. Not really sure what else to do.

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Answer 6

Jan 22, 2011 1:32 PM in response to Ryno_402

Sorry, I thought you were translating the model number from 60D (the newest EOS camera from Canon) to D60. The Canon EOS D60 was released in 2002 and should be supported by all versions of Aperture. I can't imagine why you are having problems with it.

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Answer 7

Ryno_402 Author

Level 1

20 points

Jan 22, 2011 5:20 PM in response to Ernie Stamper

A good suggestion. Yes, the same thing happens in iPhoto. Once the photo is imported there is a pop up telling me the file is unsupported. With this, it's sounding like less of an aperture problem and more of a system or camera problem.

I'm partially hoping it's a camera problem, an excuse to finally upgrade.

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Answer 8

Ryno_402 Author

Level 1

20 points

Jan 22, 2011 9:33 PM in response to Ryno_402

Just received a RAW image from a friend who also shoots with a Canon. It too is a .crw file. His loaded instantly in Aperture and I was able to preview it in the finder no problem. I sent him one of my images that I am unable to recognize to see if he has any luck, although I'm doubtful.

Since they are both .crw files it doesn't seem like it would matter which camera it comes from. Am I wrong to think that?

Update: Just looked at the metadata and his file came from the D60 I currently have from a shoot back when it was his. Something is obviously wrong with the camera now.

Message was edited by: Ryno_402

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Answer 9

Jan 23, 2011 5:19 AM in response to Ryno_402

Ryno_402 wrote:
Just received a RAW image from a friend who also shoots with a Canon. It too is a .crw file. His loaded instantly in Aperture and I was able to preview it in the finder no problem. I sent him one of my images that I am unable to recognize to see if he has any luck, although I'm doubtful.

Since they are both .crw files it doesn't seem like it would matter which camera it comes from. Am I wrong to think that?

It matters a lot. Each camera model has its own version of the crw format.

Update: Just looked at the metadata and his file came from the D60 I currently have from a shoot back when it was his. Something is obviously wrong with the camera now.

You may want to try to shoot with a different lens. Which one(s) are you using now?

In some rare cases, Aperture cannot handle raw files because the lens needs some additional processing that is not implemented.

As a workaround for your existing files you could try to use Adobe DNG Converter to convert the files to DNG format, and see if that works better. (I am usually no fan at all of the DNG format, but there is no harm in trying it.)

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Answer 10

Ryno_402 Author

Level 1

20 points

Jan 23, 2011 10:50 AM in response to SermoDaturCunctis

Thanks Magnus.

Magnus Lewan wrote:
You may want to try to shoot with a different lens. Which one(s) are you using now?

In some rare cases, Aperture cannot handle raw files because the lens needs some additional processing that is not implemented.

I have 3 lenses; a 20-35mm, 100-300mm and 28-105mm macro. All yeild the same results.

As a workaround for your existing files you could try to use Adobe DNG Converter to convert the files to DNG format, and see if that works better. (I am usually no fan at all of the DNG format, but there is no harm in trying it.)

I also downloaded Adobe's DNG converter and it tells me "The source folder does not contain any supported camera raw files."

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Answer 11

Ryno_402 Author

Level 1

20 points

Jan 23, 2011 10:57 AM in response to Ernie Stamper

Ernie Stamper wrote:
Any chance your camera is set to some compressed RAW, and not full RAW it will shoot? The former is typically not supported by any software other than that of the camera maker.

The D60 only has one RAW setting that I can tell.

A side note, I removed both batteries from the camera to try and reset it to all of it's default settings and although the settings were in fact reset, there was no change in raw compatibility.

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Answer 12

Jan 23, 2011 9:39 PM in response to Ryno_402

If you haven't tried already, format the flash card in the camera (try a different card if you don't want to lose data on the current one). Then shoot some test images and try to import them. There could be a problem with the flash card causing your images to be corrupt.

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Answer 13

Ryno_402 Author

Level 1

20 points

Jan 24, 2011 3:33 PM in response to SermoDaturCunctis

Magnus Lewan wrote:
I would take the camera to your friend and ask him to use his cable and download the files to see if there still is a problem.

That was exactly what I planned to do next. I have a card reader at work, so I brought the card into work today to test it out. What do you know, it loads up just fine. It was the cable the whole time. What a relief.

Thanks to everyone who pitched in to help.

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Answer 14

Feb 15, 2011 10:37 PM in response to Ryno_402

Hello,
If you haven't found a solution for this, I had the same problem. I was able to solve it by simply asking Aperture to make a Duplicate Version. That version comes up just fine. Then I just delete the original (black box) version.

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Answer 15

May 7, 2011 10:32 AM in response to parrotcam

I also had the same problem. Just tried the duplicate version trick on latest import and it worked. No idea why though.

I tried it on an older import (from last year) that had the same problem and it didn't work so I may have lost those photos I guess.

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