10 Replies Latest reply: Mar 11, 2011 1:58 PM by Drew C
kisekileia Level 1 Level 1 (0 points)
Since Safari was crashing frequently and taking a long time to load many pages, I troubleshooted as per this document: http://support.apple.com/kb/TS1594, removing my Internet plug-ins to a separate folder on my desktop. I then attempted to reinstall Flash to see if I still had problems with the latest version installed. However, Safari cannot seem to recognize that I have Flash installed. When I encounter videos that require Flash, I get a box saying an up-to-date version of Flash is needed. Adobe's website also cannot recognize that I have Flash installed, despite downloading and installing it three times. Currently, I can't use Safari to view anything requiring Flash, and reinstalling Flash doesn't do anything. Help?

MacBook 2 GHz, (Product) RED 8 GB iPod nano, Mac OS X (10.5.8)
  • kisekileia Level 1 Level 1 (0 points)
    Interestingly, when I tried to troubleshoot Input Managers as per the above document, it didn't work because my computer couldn't find the Input Managers folder. I also can't rename the "untitled folder" into which I put the Internet plug-ins--it's as if the keyboard doesn't work when the cursor is in the box for the name. Any idea what's going on with either of these problems?

    Message was edited by: kisekileia
  • Klaus1 Level 8 Level 8 (46,960 points)
    The latest version of Adobe FlashPlayer can be obtained from here:

    http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash

    (You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.

    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

    http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,

    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
  • Carolyn Samit Level 10 Level 10 (100,380 points)
    Hi,

    Go to your Safari menu bar, click Safari / Preferences then select the Extensions tab.

    If you have Incognito or YouTube 5 installed, uninstall both, relaunch Safari.

    After reinstalling Flash, repair permissions.

    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done.

    If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US



    Restart your Mac.






    Carolyn
  • kisekileia Level 1 Level 1 (0 points)
    I have followed all the instructions given by both repliers to my post. Flash still doesn't work. In Safari, I can't open things that require Flash, and the Flash website doesn't recognize that I have Flash installed.

    I also tried verifying my disk after repairing permissions, and discovered that my disk needs to be repaired. Could that be the reason for the problem?
  • Carolyn Samit Level 10 Level 10 (100,380 points)
    I also tried verifying my disk after repairing permissions, and discovered that my disk needs to be repaired. Could that be the reason for the problem?


    It depends. Verifying and repairing permissions is not the same as repairing problems with the startup disk.

    Launch Disk Utility. Select MacintoshHD in the panel on the left then select the FirstAid tab. Click: *Verify Disk* (not Verify Disk Permissions) If Disk Utility says the disk needs repairing, you'll need your install disc to make repairs.



    Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu and launch Disk Utility.
    (In Mac OS X 10.4 or later, you must select your language first from the installer menu)
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    (Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)

    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
    Select your startup disk and click Restart

    While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. Make sure there is always 15% free space.











    Carolyn

    Message was edited by: Carolyn Samit
  • kisekileia Level 1 Level 1 (0 points)
    I don't have a Mac OSX startup disk. I have an applications disk, but not a Mac OSX disk. I bought my computer at an Apple Store and I have AppleCare. Should I bring it back there?
  • Carolyn Samit Level 10 Level 10 (100,380 points)
    Yes, you can certainly do that. In order to repair the startup disk in the future you need an install disc.

    You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.

    And you can make an appointment at the Apple store Genius Bar at this link in advance.

    http://www.apple.com/retail/geniusbar/






  • kisekileia Level 1 Level 1 (0 points)
    Thank you. I have an appointment booked at my local Genius Bar for tomorrow, and I'll ask to get a new install disc there.
  • Carolyn Samit Level 10 Level 10 (100,380 points)
    Hi,

    Glad you made the apppointment.

    I'm not certain if you can get a replacement disk directly from an Apple store. Make note of that 800 #
    I posted just in case.








    Carolyn
  • Drew C Level 1 Level 1 (0 points)
    I have the same problem with Safari's not recognizing Flash. (Firefox recognizes it fine.) I went through all the steps suggested above. The only difference between the original poster and me is that the disk turned out to be fine when I used DU to verify it. Any suggestions on what further steps to take?