5 Replies Latest reply: Nov 19, 2011 3:18 PM by daisyfrommiddlesbrough
sym.2011 Level 1 (0 points)
My Ipod touch recently "froze" up in a way. It will open things but not fast and it wont scroll down it is hard to "slide" to power off and "slide" to unlock... and the voice command is on but we cant get to the options to turn it off. any suggestions. and how do you find out your restictions passcode?

Ipod touch, Other OS
  • JimHdk Level 7 (28,340 points)
    Try resetting your iPod (press the sleep/wake button and the home button at the same time for about 10 seconds until the Apple logo appears).

    There isn't any way to determine your restriction passcode. If you have forgotten it you will have to restore your iPod to reset it.
  • sym.2011 Level 1 (0 points)
    How do you restore your Ipod? and is that safe to do it? its my daughters and she said she doesnt remember it asking her to create a code or anything.. so we have no ides what it could be. Thanks so much for your help I will try everything when I get home tonight!
  • lllaass Level 10 (175,857 points)
    Restoring covered on page 214 of the following users Guide. You want to restore from backup.
    http://manuals.info.apple.com/enUS/iPod_touch_iOS4_UserGuide.pdf
    Since you do not know the passcode, if it asks for the passcode place the iPod in recovery mode and then restore. See the following for recovery mode.
    http://support.apple.com/kb/ht1808
    Restoring will erase the iPod and replace it contents with what is in the most recent backup and what is in the itunes library since some things like music are not in the backup. Like all things, restoring has a risk that something can happen and the iPod can just be erased. In that case you have to rebuidd the iPod.
  • Itouchfix Level 1 (0 points)
    FOUND THE ANSWER ONLINE FOR MY DAUGHTERS ITOUCH WITH THE SAME PROBLEM. YOU SIMPLY USE 3 FINGERS AT ONCE TO SCROLL DOWN AND CAN THEN GO IN TO "ACCESSIBILITY" AND TURN OFF THE "VOICEOVER".
  • daisyfrommiddlesbrough Level 1 (0 points)

    Thank so much Itouchfix. I thought my IPOD had gone crazy. Was ready to send it back to the shop.