8 Replies Latest reply: Feb 16, 2011 8:27 AM by iphone3Gguy
LoganP Level 1 Level 1 (0 points)
My iPhone has the 4.1 update and i am trying to update it with the 4.2. My computer is recognizing the phone but itunes is not and no updates are coming up automatically. this is the first time i have plugged the phone into my computer, do you think that has anything to do with it? any advice? thanks

iPhone 3GS, 4.1 update
  • modular747 Level 6 Level 6 (17,310 points)
    What computer OS and iTunes version are you using?
  • LoganP Level 1 Level 1 (0 points)
    Dell XPS w/ windows 7 ultimate, iPhone 3GS version 4.1 and the newest iTunes, I downloaded the new iTunes on Sunday.
  • cls24 Level 2 Level 2 (400 points)
    So in a nutshell are you saying you "Cannot sync your phone to iTunes on your PC" for starters?
  • modular747 Level 6 Level 6 (17,310 points)
    See this Apple support article:

    http://support.apple.com/kb/TS1495
  • ApplefanNOT Level 1 Level 1 (0 points)
    I'm struggling with the same issue.

    I synced by iPhone once without issue. Now, no matter what I try, I cannot get iTunes to recognize the iPhone. Apple support was no help.

    Tried uninstalling and reinstalling at least 3 times. Even went to the trouble of scouring the registry to eliminate any and all references to itunes and ipod before reinstalling.

    The phone connects to Windows just fine... can see it in Explorer, etc.

    Tried all of the "reset the phone", etc.

    I can plug it into another computer, and itunes will recognize it.

    I can see the APPLE MOBILE DEVICE in services, and can start/stop/restart the service, and get no error messages.

    When I look in Device manager, I do not see any sort of Apple Mobile listing under USB, etc.

    I can see the iPhone listed under PORTABLE DEVICES. I've tried the "search for updated driver", but it reports back that the driver is current. It considers it a digital camera.

    I've tried starting and stopping firewall and AVS.

    I just love these "user friendly" devices that give you no troubleshooting clues whatsoever.

    Any new suggestions? I've poked around alot on the web, and this support forum, and here lots of issues with this, but no solution.
  • iphone3Gguy Level 3 Level 3 (565 points)
    Check this out: iPhone, iPad, or iPod is not recognized by Windows due to driver installation issues http://support.apple.com/kb/ts1538

    Also if using a intel chipset make sure your BIOS and chipset drivers up to date from your computer manufacturer. http://support.apple.com/kb/TS3221
  • ApplefanNOT Level 1 Level 1 (0 points)
    Thanks, but that's not it.

    I do have some lead (after 4+ hours so far)...

    When I connect the iPhone (and also when I connected a iTouch), I see that the APPLE MOBILE DEVICE DRIVER USB does not show up under USB Controllers in Device Manager.

    I can take that same iPhone and iTouch and plug them into another computer, and they are both recoginzed by iTunes. The difference is that the APPLE MOBILE DEVICE DRIVER pops up under USB Conrollers.

    So, somehow the software is not installed right... but due to the "user friendly" nature of Apple, we have no idea how to debug this.

    Right now the iPhone is identifed in Device Manager as a PORTABLE DEVICE when inserted. I think it is instead supposed to launch APPLE MOBILE DEVICE DRIVER under USB Controllers.

    I'll keep digging...
  • iphone3Gguy Level 3 Level 3 (565 points)
    Actually iPhone, iPad, or iPod is not recognized by Windows due to driver installation issues http://support.apple.com/kb/ts1538 is it.

    Check out the section: If you do not see "Apple Mobile Device USB Driver" listed

    It tells you how to resolve it and that is the issue.

    Message was edited by: iphone3Gguy