You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot delete phantom files which just appeared on desktop - no extensions

Two files have appeared on my desktop. 16E7C000 and 24FD5200. The icons look like a little excel or keynote file with a green top bar. I cannot move them anywhere else on the desktop, Finder cannot find them and when trying to delete or move them to trash - a message comes up saying "The item "24FD5200" can't be moved to the Trash because it can't be deleted.

Does anyone know what they are and what I can do to get rid of them? Thank you!

Macbook, Mac OS X (10.6.4)

Posted on Jan 23, 2011 6:43 PM

Reply
86 replies

Sep 6, 2011 11:50 AM in response to DocBaldie

In my case, I removed the .DS_Store file that is in the same directory and then rebooted. That removed the files but didn't prevent them from coming back the next time I used Excel 2011.

Blindly deleting .DS_Store files is a road to heartbreak. The stuff Apple stores in there is not all trivially recoverable and changes from release to release. Under some circumstances it even contains meaningful user data.

Sep 8, 2011 7:01 PM in response to MA2011

In my case, I tried to delete the .tmp and 2 other files (series of numbers) using the Terminal application ("ls -la"), but it wouldn't recognize/find them. My files were on the desktop, but Terminal didn't detect them.


So I updated my Microsoft 2011 (go to Word, on menu bar go to Help, look for Updates and select). It downloaded quickly. Afterwards, the files were still there. After an hour, it dawned on me to restart the computer. That was it! They were gone. I reopened another Word and Excel file, saved them and no phantom file appeared on my desktop.


If the problem is the same, I hope this works for you too.

Sep 14, 2011 9:02 PM in response to MA2011

I had the same problem...here is the short term and long term fix i used.


Short Term

When in finder press command + option + esc . This will launch the Force Quit Applications box. In this box select 'finder' then press the button 'relaunch'. This will get rid of the temporary excel documents for the moment.


Long Term

This worked for me but not sure if its for everyone. Go into 'disk utility' in your utilities folder. Select your hard drive on the left hand side. Then on the right hand side at the bottom you should see a button called 'repair disk permissions'. Select that and it should run for a minute or two to fix permissions.


After doing repair disk permissions i no longer had a problem with temp files wiht excel. Thanks to the above posts for helping me out to fix this!

Oct 18, 2011 1:54 PM in response to MA2011

I'm having a very similar problem. Everything is the same, but instead of Excel files it is two folders that have shown up on my desktop labeled: 'moving.rtfd.sb-cXhPAk' and 'moving.rtfd.sb-ioFZHH'. Which worries me more since I can't identify where they came from (and I can't open them). I'm really hoping that they came from Excel even though they aren't specifically Excel files because I did use Excel for the first time after upgrading to Lion yesterday. Does anyone have any ideas?

Oct 21, 2011 5:55 AM in response to amburrows9

Sounds like your hard drive may be having a problem.


First thing, you should back up all your data immediately in case the drive fails.


Then, try booting up to your installation disc (put the disc in, restart the machine and hold down the "C" key while it boots up). Once it has booted, go to the Utilities menu, choose Disk Utility, and run a Repair Disk on the hard drive.


I would also try running a Permission Repair while you're in there. Let me know if that helps.

Dec 7, 2011 1:00 PM in response to MA2011

This is an issue in the latest update to OfM2011; Word dumps similar phantom files on the desktop. When I installed Lion and ran the original version of OfM2011, there were no issues. Then I installed a prompted upgrade from MS and had this problem. I contacted OfM2011 work team through their Facebook page and they acknowledge it as an issue but they did not offer any workaround. The files ONLY disappear when you reboot the machine. I have tried a variety of other work arounds, but to no avail. I keep posting the issue on MS's FB page to try to prompt other users to complain to MS; whilst one or two people have commented, it doesn't seem to happen to everybody. Not aware of it happening in Powerpoint. Excel is by far the worst offender. I am using a Mid-2009 MBP 17" if that helps ID the issue. But, I am pretty certain it is a MS issue, not a Mac one and the next updae from MS is scheduled in 2012: ho hum, thanks MS!

Dec 19, 2011 6:26 AM in response to MA2011

I think this is an issue with installing LION. I just installed it last week and have this same issue with excel phantom files that you can't do anything with other than rebooting each and every time you use Excel. Did NOT have this issue prior to installing LION. It's an issue and I think Apple needs to send a fix for it.

Dec 19, 2011 7:05 AM in response to hhbbmm44

hhbbmm44 wrote:


I think this is an issue with installing LION. I just installed it last week and have this same issue with excel phantom files that you can't do anything with other than rebooting each and every time you use Excel. Did NOT have this issue prior to installing LION. It's an issue and I think Apple needs to send a fix for it.

Disagree. If it was a Lion problem, the initial post wouldn't have preceded Lion by several months. If it was an Apple problem it'd be much more widespread - both in number of users and affected programs.

Cannot delete phantom files which just appeared on desktop - no extensions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.