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Outgoing email not maintaining font selection

When I send out email, my 'Mail' (4.4) program is substituting Times New Roman for Arial fonts in the message text. When I eliminate a 'signature', the font remains Arial. If I create the 'Signature' in Arial, both the 'Signature' font and message font revert to Times New Roman. I have selected Arial as the default font for the message text.
Is there a email editor default setting? by the way, the recipients are all using Outlook for Windows and they have checked their Word Email editor settings.

They have indicated that the style that shows up is 'Apple-Style-Span'

Macbook Pro, Mac OS X (10.6.6)

Posted on Jan 25, 2011 12:42 PM

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9 replies

Jan 25, 2011 1:20 PM in response to Krag

The recipients are using Arial in their Outlook email settings. It appears that only my message font and Signature font is the issue. They (Company) want message font to be Arial and Signature font to be Tahoma.

My other solution is to upgrade to Mac 2011 (Word, etc + Outlook). I am now using Word, etc. for Mac 2004. I hate to have to do this because I don't like the format of the the Word (very little customization and I can't find anything in the menus)

Apr 20, 2011 5:47 PM in response to pkuser

pkuser:


I'm the author of MessageFont, an application that lets you set the default composition font in Apple Mail. As has been pointed out in other threads, Apple Mail's default message font setting is for local display only and does not affect outgoing messages.


You can find the app on the Mac App Store or by visiting messagefont.com.


-adam


P.S. Apple's Terms of Use requires me to disclose that I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Nov 25, 2011 4:51 PM in response to pkuser

Did you manage to find a way to resolve this? I'm finding it very annoying and embarrassing to find that my emails end up looking awful in Times New Roman, with random font sizes and colours if I've cut and pasted or amended the font in before I send the email. There do seem to occasionally be people who receive it properly, but they are in the minority. I know on my own btyahoo mail account it arrives in strange TNR fonts if I send myself test emails.


It seems very puzzling that there are settings that appear to allow you to choose the font that you're sending your email in, but they don't appear to work!


I'm usually sending with an autosignature - does that affect things? I'm usually trying to send it in either Arial or Arial Rounded Bold.


Thanks!


Caroline

Dec 9, 2011 6:07 AM in response to pkuser

Hi, you can consider this plugin: http://noware-it.zxq.net. It lets you set a default font for outgoing messages just like you set the appearance font in the preference panel of Mail.app. This way every time you send an email the plugin will force the font you selected so that it can be viewed by receivers.


Since I'm the author of the plugin, I must say, following Apple Comunities rules, that I may receive compensations from this post and from the link I've included.

Dec 9, 2011 8:24 AM in response to pkuser

According to this posting https://discussions.apple.com/thread/2017404?answerId=9518120022#9518120022 you are sending the mail as plain text, and it is the recipient's Outlook that chooses to display plain text in Times New Roman.


Just a note from those of us who are somewhat visually impaired: when you send an email to someone who has vision problems, the ability of the recipient to READ your email is dependent upon allowing the recipient to SET the preferences on the recipient's email so that the recipient CAN read the email.


If pkuser's company has a policy of forcing their employees to send email out in a format which is inaccessible to the disabled, perhaps they should revisit their policy. At best it is obnoxious, and it is a poor business practice to force your employees to be obnoxious in the company's name to customers, colleagues, etc. At worst it can get the company sued.

Dec 9, 2011 9:21 AM in response to pkuser

It could be how you're sending your emails out of Outlook for Mac.


MS made a weird decision on how emails are sent from Outlook for Mac. And that's, even if you have HTML turned on for composing, if you don't make something in the email other than straight up text, it will be sent as plain text! Just changing the font doesn't change that. At least, not if it's all the same font.


So you have to mark something, anything, that would force the email to be sent as HTML. Such as marking a piece of text bold, using more than one font, or adding a small graphic. Then your recipients will see the text as Arial. Otherwise, they receive the email as plain text and it displays on their end as whatever they have set as the default font for plain text.

Mar 21, 2013 9:28 AM in response to pkuser

please check this link, download and install the plugin.

http://noware-it.zxq.net/


this did the trick for me, I installed the latest version.


I tested out sending an e-mail to a outlook windows user and when replying my font was the same and same size, including the signature.

it solves the font alteration concerning the body of the message and size alteration of the signature that usually went out huge!!


this plugin works on the background and forces the mail program to send out e-mails with the font and size pre-established.


(:

Outgoing email not maintaining font selection

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