Netflix Website Won't Load

Question

Level 1

8 points

Netflix Website Won't Load

I've been having trouble loading the Netflix website recently. It used to load just fine until 3-4 months ago. Now it simply tries to load indefinitely without success. Just goes to a white screen. I've tried using Firefox, Safari, and Google Chrome all with the same problem. Also tried loading the site from different locations to make sure it wasn't just my network, and the problem is the same.

When the problem started, I used to be able to load the Queue directly, but now I can't even do that. I can access the login page, the account information page, and a few individual movie pages, but that's about it (no search functions, no queue, no watch instantly, etc).

I ran a route trace on http://movies.netflix.com/Queue at DNS Stuff, and here's what it says in the analysis summary (fyi, i turned off all my firewall settings before running the trace):

+Number of hops: 17+

+Last hop responding to ICMP: 12, UDP: 13, TCP: 0.+

+There appears to be a firewall at 216.182.225.75 (hop 13) that blocks ICMP (ping) packets.+

+There appears to be a firewall at (hop 14) that blocks unwanted UDP packets.+

+There appears to be a firewall at 70.86.70.33 (hop 1) that blocks unwanted TCP packets.+

Any ideas?

Macbook 2.13GHz 2GB RAM, Mac OS X (10.6.6)

Posted on Jan 26, 2011 3:57 AM

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Answer 1

TeenTitan

Level 4

2,640 points

Jan 26, 2011 8:35 PM in response to ahelgeso

You could try resetting your DNS cash. You can use a program like DNS Flusher to do so.

Have you tried re-installing SilverLight? Netflix uses silverlight to play video; if your silverlight is out of date, or damaged, it would explain why you have the issue on multiple web browsers. After SilverLIght is installed, you can go to Microsoft's Website to verify silver light is installed and up to date.

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Answer 2

ahelgeso Author

Level 1

8 points

Jan 26, 2011 10:02 PM in response to TeenTitan

Yup, already tried updating Silverlight. Tried using DNS Flusher, but it didn't help. Thanks for the suggestion, though. I'll keep it in mind when I'm troubleshooting network issues.

Any other ideas?

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Answer 3

Ziatron

Level 5

4,185 points

Jan 27, 2011 2:31 PM in response to TeenTitan

You could try resetting your DNS cash. You can use a program like DNS Flusher to do so.

Does not work with 10.6

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Answer 4

TeenTitan

Level 4

2,640 points

Jan 27, 2011 7:41 PM in response to ahelgeso

Have you checked to make sure you have "Arial.ttf" in /Library/Fonts/
Also make sure "Arial.ttf" is not in ~/Library/Fonts/
If that doesn't work you could try removing silver lights preferences ~/Library/Application Support/Microsoft/Silverlight

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Answer 5

ahelgeso Author

Level 1

8 points

Jan 28, 2011 5:13 AM in response to TeenTitan

TeenTitan wrote:
Have you checked to make sure you have "Arial.ttf" in /Library/Fonts/
Also make sure "Arial.ttf" is not in ~/Library/Fonts/
If that doesn't work you could try removing silver lights preferences ~/Library/Application Support/Microsoft/Silverlight

Tried those too a while back, but they didn't work.

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Answer 6

TeenTitan

Level 4

2,640 points

Jan 28, 2011 6:24 PM in response to ahelgeso

if you create a new user account, dose that account have the same issue?

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Answer 7

ahelgeso Author

Level 1

8 points

Jan 29, 2011 8:26 PM in response to TeenTitan

TeenTitan wrote:
if you create a new user account, dose that account have the same issue?

Yes.

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Answer 8

ahelgeso Author

Level 1

8 points

Feb 19, 2011 4:30 PM in response to ahelgeso

Any more ideas?

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Answer 9

Feb 20, 2011 5:25 PM in response to ahelgeso

ahelgeso, if you're using a Time Capsule or other Apple router, I think I have your solution! I had this same problem as you, and reverting the firmware on my 500 GB Time Capsule from 7.5.2 to 7.4.2 fixed the problems I was having loading the netflix website. I hope it works for you!

1. In the Finder, go to Applications, Utilities, Airport Utility.
2. On the left, click on the device whose firmware you want to revert.
3. Click Manual Setup.
4. In the AirPort section, Summary tab, click on the word "Version." It is not immediately obvious that you can actually click on it. But when you do, a window will pop up that will walk you through the process. Couldn't be easier. Your router will restart.
5. Restart your computer, just in case.
6. Enjoy. (If it doesn't work yet, you could try restarting your modem and then your router again.)

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Answer 10

ahelgeso Author

Level 1

8 points

Feb 20, 2011 5:47 PM in response to JayPritchard

Thanks, but no dice. I do have an Airport Express router, but downgrading the firmware didn't help.

Could there be some exotic hardware issue that's causing this? That's just about the only thing I haven't thought of...

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Answer 11

Ziatron

Level 5

4,185 points

Feb 20, 2011 5:57 PM in response to ahelgeso

Any more ideas?

You are not alone, I know others that are having the same difficulties.

I now find that renting the physical DVD is easier, the disk typically arrives in 12 to 16 hours anyway.

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Answer 12

ahelgeso Author

Level 1

8 points

Feb 20, 2011 6:01 PM in response to Ziatron

Right, but it's not just the Watch Instantly function that doesn't work. I can't even access the website to update my queue.

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Answer 13

Ziatron

Level 5

4,185 points

Feb 20, 2011 6:58 PM in response to ahelgeso

Right, but it's not just the Watch Instantly function that doesn't work. I can't even access the website to update my queue.

Wow, that is high up on the "weird scale" I love and hate technology at the same time.

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Answer 14

Feb 20, 2011 8:27 PM in response to ahelgeso

1. I'm assuming you aren't having any consistent trouble with any other websites besides Netflix - is that right?
2. And the Netflix trouble is both at home and away? I think you already said yes, which points to your computer, not router - my bad.
3. Do you use an Internet Content Filter on your computer, like SafeEyes or something?
4. Could you get your hands on a USB wireless internet adapter to see if that changes anything?

If Netflix worked at Starbucks or elsewhere I would suggest a hard reset of your AirPort Express. Get back to us on these 4 things.

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Answer 15

Feb 21, 2011 7:53 PM in response to ahelgeso

I'm having the same exact problem and would really like to know what is going on.

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