Rich text formatting in mail.app looks terrible in non-mail.app clients...
I am trying to migrate a large number of people (small company), all running OS X 10.5 on various Macs, from MS Entourage 2004 to Apple Mail. But, in all the testing we've been doing, emails are looking terrible when received on a non-Apple Mail client.
For our testing purposes, we're sending email (rich text) from the latest version of Mail under 10.5 to the following systems (to mock what the majority of the larger are running):
- Windows XP with Outlook 2003
- Windows XP with Outlook 2007
- Any system using Gmail/Google Apps web interface
The results are as follows:
- Message set in default settings (Helvetica, 12pt), no signature, just regular type (not bold, italics, colour, etc.). This results in the text coming through, in either XP Outlook 2003/2007, displays as Courier (or another fixed-width font). It looks like it should in Gmail.
- Message set in default settings (Helvetica, 12pt), no signature, with bold formatting on some of the text. The results in the text coming through, in either XP Outlook 2003/2007, displays as a serif typeface (not Helvetica). It looks as it should in Gmail.
I tried switching to Arial (instead of Helvetica, since Helvetica isn't an included typeface in Windows XP), but I get the same results.
I then ran the same tests, but this time, including a signature in the email. When there's no formatting, I get the same results as above (text displays as courier) in Outlook (fine in Gmail).
But, when I include a signature and use formatting in the email (which would be the case 99% of the time), then it gets even worse. The body copy comes displays as serf type in Outlook 2003/2007, but looks OK in Gmail. But, in both Gmail and Outlook, the signature displays at roughly 2pt larger than the body copy (so, the signature text looks way bigger than the rest of the copy in the email). This happens in both Gmail and Outlook. I have tried many variations (and I know the signatures I'm creating are in fact the same size as the body copy in OS X Mail preferences), but no matter what I do, if I include any formatting, as simple as bold text, he signature always displays roughly 2pt larger than does the body copy (and again, in both versions of Outlook and in Gmail).
At the end of the day, all I need is the email and signature to be the same type size, a sans serif typeface, and allow simple formatting like bold, italics, etc. But, no matter what I do, nothing work.
I have run these test on 3 different Mac systems and have viewed the results on many different Windows systems, and I always get these same results.
Can anyone shed some light on what's going on here?
Is there any way for the emails I'm sending out to look like they're supposed to?
Regards,
Kristin.
20" Intel iMac 2.16 Ghz, Macintosh SE/30, Mac OS X (10.6.2), Xserves (Early 2009, Early 2008, G5), Mac Pro