10 Replies Latest reply: Aug 25, 2014 4:09 PM by holler1
MABM Level 1 Level 1 (5 points)
I have a 2009 model Mac mini with only 2 GB of RAM, with a 160 GB hard drive, of which 116 GB remains unused. My MacBook Pro was being cranky, so I offloaded a bunch of files, via DVD and my external hard drive backup. Now when I try to open a document which was created in a newer version of Microsoft Word (I have Office 2004), I get the message "There is not enough memory or disk space to convert this document."

What can I do other than putting in new RAM, which is nigh on to impossible for me, as the closest Apple store is at least three hours from home. Should I upgrade Microsoft Office?

Thanks, MAM

Mac mini, Mac OS X (10.6.6), 2 GB RAM 160 GB HD
  • BSteely Level 5 Level 5 (7,635 points)
    Yes, start with the upgrade. An older version of Word won't open a document created by a newer version.
  • MABM Level 1 Level 1 (5 points)
    But I just opened another document that was created with a newer version. The one I can't open is a newsletter, so maybe that's the problem. I'll upgrade later today after work.

    Thanks, MAM
  • Boece Level 5 Level 5 (6,245 points)
    Error messages are often misleading.

    The issue probably is slightly different. Keep in mind that Office 2004 will be running under Rosetta emulation, which likely complicates the issue.
  • BSteely Level 5 Level 5 (7,635 points)
    But I just opened another document that was created with a newer version.

    That can depend on how the document was saved. Newer versions of programs often have an option to save to older formats, which can be opened by older versions of the program. But rarely can a document be opened by an older version of a program where the document was saved in the native format of the newer version of the program.
  • MABM Level 1 Level 1 (5 points)
    I have the latest version of Microsoft Converter, and it usually works. It did on a simple document, as I said earlier.

    Right now, upgrading Office is kind of not in my budget, so I'm a little frustrated.

    But thanks for all your help, everyone. I'll consider the question solved.

    Thanks, MAM
  • MABM Level 1 Level 1 (5 points)
    Thanks everyone. I'll update Office to the latest.
  • Spunc Level 1 Level 1 (0 points)

    I had the same problem.  I ended up opening the document with text editor then saving it as a word file.  After that the new word document would open up just fine.

  • John Allen2 Level 1 Level 1 (35 points)

    I run Word 2004 on a Mac running 10.6.8 and have a .docx file that the Microsoft Open XML Converter 1.2.1 won't open.


    Seems to be a bug with the Open XML Converter since I can open the same problem .docx file on a OS X 10.4.11 Mac with the Open XML Converter.

  • virtualruffy Level 1 Level 1 (10 points)

    The problem occurred for me after updating 2004 and 2008. It indicated in the error message that it could not find what it expected in the location: Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.framework so I moved all the files out of that folder then went to my backup drive and copied the files from the same location. Started the XML converter first to see if it came up. It did. Then I started office and opened the document without problem.



    And I didn't have to run anything else or delete identities or anything else.


  • holler1 Level 1 Level 1 (0 points)


    Thank you for the most thoughtful, perceptive, intuitive and accurate/correct response vs all the pretenders giving out wrong and lazy-brain answers. Simple: ASK FOR ERROR DETAIL, which i did, and I got the "did not find what was expected" report - but did not realize what I could do about it. With your response as a guide I simply copied the entire Open Converter Supporter folder from my backup drive volume and used it to replace the folder in my active drive. Oh, the sweat virtues of having a backup copy of my original Leopard drive for emergency boot-up. BACKUP RULES !!