5 Replies Latest reply: Jan 31, 2011 7:09 AM by varjak paw
Maniac379 Level 1 (0 points)

I recently set up this router at my house and so far it's been working great with the only issue being me having to push the router reset button everytime I turn on my computer after having stopped using the router for awhile.

Problem is that even if I am connected to the internet, itunes doesn't recognize my new connection and because of this it won't connect to the store/internet. I have found no setting to choose an internet.

Windows XP
  • varjak paw Level 10 (169,815 points)
    Make sure your router's firewall feature is set to allow iTunes to connect to the iTunes Store. Most likely the router is blocking that right now.

  • Maniac379 Level 1 (0 points)
    I highly doubt that as I didn't set up any sort of protection on my router since I live in the country...not even a password

    Looking at the router page which the IP address links me to I also don't see any sort of firewall enabled.
  • varjak paw Level 10 (169,815 points)
    The fact that you have to keep resetting the router doesn't give me a warm and fuzzy feeling about what it might and might not be doing.

    Anyway, run the Network Diagnostics in iTunes:


    and post the results here. That may provide some clues.

  • Maniac379 Level 1 (0 points)
    Thanks for the help, and I agree I don't like having to push the rest button but I didn't really know where to go for help

    Here's the test results...I took out my IP address because I can't help but feel that's not something I should pos ton the internet. Something I noticed before but forgot about was that if I click on the itunes store it actually loads the store...even though itunes says it can't connect.

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    VIA Technologies, Inc. KT600-8235
    QuickTime 7.6.9
    FairPlay 1.10.14
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Bonjour (214.3)
    Gracenote SDK
    Gracenote MusicID
    Gracenote Submit
    Gracenote DSP

    iTunes Serial Number 2D9E14838506B74E

    Current user is an administrator.
    The current local date and time is 2011-01-28 20:33:00.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.
    Core Media is not supported. (16005)

    Video Display Information

    NVIDIA GeForce4 MX 440 with AGP8X

    ** External Plug-ins Information **

    Plug-in Name: Last.fm AudioScrobbler
    Plug-in Loaded: Yes
    Plug-in Version: 1.0.4
    Plug-in File Version:
    Plug-in Path: G:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {E1610AB7-ED2D-4A90-9F35-AA63937D8F9E}
    Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport

    Lease Obtained: Fri Jan 28 20:04:05 2011

    Lease Expires: Sat Jan 29 20:04:05 2011

    DNS Servers:

    Active Connection: (none)
    Connected: No
    Online: No
    Using Modem: No
    Using LAN: No
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Last successful store access was 2011-01-25 18:34:41.
  • varjak paw Level 10 (169,815 points)
    The report that your system can't contact the firmware update server does seem to indicate some sort of connection problem. I'd suggest you start with your router; it may need a firmware update or it may be defective (the constant need for a reset indicates some sort of problem). You'll probably want to take this up with the router manufacturer's tech support. Until you get the router stable, it's going to be difficult to try and isolate other possible causes of your iTunes Store connection problem.