5 Replies Latest reply: Dec 15, 2011 6:28 PM by Sarah Cluster
SillyGirl81 Level 1 (0 points)
I have iTunes v. installed on Windows XP, Sp3. Itunes worked perfectly for years until one of the v9 installs. Ever since that install Itunes frequently crashes when I use the search feature in my music library or in the itunes store. It even crashes when I am just scrolling through music.

I uninstalled and reinstalled iTunes, Quicktime, and all associated apps but the problem persists.

The error message that displays before Itunes crashes is:

iTunes:iTunes.exe - Application Error
The instruction at "0x7c910cce" referenced memory at "0x00000053". The memory could not be "read". Click on OK to terminate the program.

I would love any advise on how to resolve this issue.


Dell - M1330, Windows XP
  • jesaf00 Level 1 (45 points)
    I would start with a disk scan and memory test. You can search for memtest86. Download and burn to cd then start your computer by it. All else fails, re-install windows.
  • bremnerr Level 1 (0 points)
    I am having an identical issue. Please let me know if the posted fix has resolved your issues.
  • dansipod Level 1 (0 points)
    I have exactly the same problem. Crashing for no reason, crashing whenever I try to access the store, crashing when I plug in my iPod, crashing when I move or even touch songs. Crashing if I even look at it.

    I see no reason why I should re install windows to make iTunes work! That's ridiculous.

    I'd like to know what Apple changed in iTunes that is supposedly killing my memory.
  • Sarah Cluster Level 1 (10 points)

    I "liked" it (perhaps that was the wrong this to do, because it is EXACTLY what my iTunes is doing .. down to the

    Application Error window.


    The instruction at "0x7c910cce" referenced memory at "0x00000053". The memory could not be "read".


    I ran SysInternals Process Explorer and I only noted down one of the first things which was:


    csrss.exe 364 Properties           (is the culprit)


    Command line is this:     (such a long command line ... well no wonder there is not enough memory .. just kidding .. I don't know what this command is but it is long)


    C:\Windows\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16



    User:  NT Authority\SYSTEM
    Data Execution Prevention (DEP) = DEP



    Stack for thread 400
    has 0 thru 5 things listed
    all either



    Looks like I have a Microsoft answer so I will go check it out.

  • Sarah Cluster Level 1 (10 points)

    I'm not so gung-ho on RE-INSTALLING WINDOWS either ... ugh .  never have done that . Don't tell me .. I know .. it's real easy.

    Well not too many answers from Microsoft .. or I did not hunt that day for another two hours. I still have not installed the latest iTunes ...


    The actual error is


    "A network error occurred while attempting to read from the file:



    Then I investigated by putting SysInternals Process Server on the error window and the command that is causing the problem is


    "C:\Windows\system32\msiexec.exe" /i "C:\Windows\Temp\IXP017.TMP\iTunes.msi"


    Then I re-start iTunes and it says:


    "A required iTunes component is not installed. Please repair or reinstall iTunes. (-42404)"



       Which makes me wonder .... I am ALWAYS TRYING TO MINIMIZE THE SIZE OF ITUNES DOWNLOAD. I am sorry but I do not understand why we can not opt out from all those other programs and languages! The photo program goes into my photos and makes up a huge library and here I do not even have an iPod with pictures. I have plenty of shuffles with music only. I do not need the Apple MOBILE program and I do not need the Apple Automatic Updater. I realize I have to have Bonjour and I have to have Apple Application Something or Other ... but I have been wrestling with the iTunes download every time and wishing that all those other programs would stop. WE get how many browser adaptations .. and


    oh I know .. I am kvetching .. but since my computer is STUFFED ... I would prefer to not have these things. Anyway do you think my trying to not have those program is causing this?