5 Replies Latest reply: Apr 25, 2012 9:34 AM by CISRC
Vudu007 Level 1 (0 points)
Hi, I'm trying to install iTunes for the first time but I have encountered the following problem:

'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b3 b9a1e18e3b",processorArchitecture='x86'. Please refer to Help and Support for more information. HRESULT: 0x80070005

It then proceeded through the installation, but then I found another error:

Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

I have researched many websites/forums and tried many ways to fix these, but have failed numerous re-installations, ie. tried Security Fix, etc.

Also all my Windows Updates are up to date (no updates failed).

Can someone please help me as I now have a brand new iPhone 4 and unable to use this without iTunes set up? Very much appreciated.

Asus, Windows 7, 64bit
  • polydorus Level 6 (11,955 points)
    I am afraid b noir who is the expert on this kind of thing isn't around much at the moment.

    Some research suggests that that 0x80070005 error may be a permission denied error which links with the second error.

    Have your tried running the installer with "Run as Administrator"?

    Another possible line to take might be to create another administrator account and try from there, in case there is some weird permission issue in the account you are using.

    Have you tried disconnecting from the internet then disabling all security software during the install?

    Also have you checked the Windows Event Viewer to check for any error messages around the time of the install failure. That might reveal additional information.

    Message was edited by: polydorus
  • Vudu007 Level 1 (0 points)
    Hi polydorus,

    Many thanks. This is what I did as per your instructions:
    1. disconnected internet;
    2. disabled firewall;
    3. disabled anti-virus;
    4. performed 'Run As Administrator' on file.

    And Voila!! - Latest version of iTunes installed with no problems. Thanks heaps and so much appreciated.
  • NGGentertainment Level 1 (0 points)

    I got the same error:

    "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."

    I Disconnected the internet, Disabled firewall and anti-virus and performed 'Run As Administrator' on file, yet i still get the error.

    Any help?

  • Caleb Michael Level 1 (0 points)

    Same problem. Help Please!

  • CISRC Level 1 (0 points)

    same here guys.