2 errors whilst installing iTunes - please help

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2 errors whilst installing iTunes - please help

Hi, I'm trying to install iTunes for the first time but I have encountered the following problem:

'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b3 b9a1e18e3b",processorArchitecture='x86'. Please refer to Help and Support for more information. HRESULT: 0x80070005

It then proceeded through the installation, but then I found another error:

Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

I have researched many websites/forums and tried many ways to fix these, but have failed numerous re-installations, ie. tried Security Fix, etc.

Also all my Windows Updates are up to date (no updates failed).

Can someone please help me as I now have a brand new iPhone 4 and unable to use this without iTunes set up? Very much appreciated.

Asus, Windows 7, 64bit

Posted on Jan 28, 2011 5:35 AM

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Answer 1

polydorus

Level 6

11,967 points

Jan 28, 2011 7:03 AM in response to Vudu007

I am afraid b noir who is the expert on this kind of thing isn't around much at the moment.

Some research suggests that that 0x80070005 error may be a permission denied error which links with the second error.

Have your tried running the installer with "Run as Administrator"?

Another possible line to take might be to create another administrator account and try from there, in case there is some weird permission issue in the account you are using.

Have you tried disconnecting from the internet then disabling all security software during the install?

Also have you checked the Windows Event Viewer to check for any error messages around the time of the install failure. That might reveal additional information.

Message was edited by: polydorus

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Answer 2

Vudu007 Author

Level 1

0 points

Jan 28, 2011 3:10 PM in response to polydorus

Hi polydorus,

Many thanks. This is what I did as per your instructions:
1. disconnected internet;
2. disabled firewall;
3. disabled anti-virus;
4. performed 'Run As Administrator' on file.

And Voila!! - Latest version of iTunes installed with no problems. Thanks heaps and so much appreciated.

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