I hate to think that Apple has bigger "fish to fry" than their customers concerns(two families in this case).
Apple has much stronger competition than in the past and numerous ones are being used by the Public Safety sectors.
When contacted by Public Safety during the winter, one does not always have the advantage of a warmed up vehicle, completely dry hands, and time. In an emergency most civilians do not want to hear about what slowed your response, so we try to mitigate them in advance. My favorites do not just have family and friends in it.
Anyway, got to get out there with my fumble-fingered friends in the snow (Hmm never had this problem before with 15 years of cell and 20 years of 2-way radio use in all weathers?).
Have a good day.
"God grant me the company of those who seek truth, and protect me from those who have found it" -Sir Thomas More-