Reinstalling Purchased App from Mac App Store
One of the programs I purchased from the Mac App Store yesterday isn't running (all other apps I've purchased work fine). I wrote to Mac App Store support as well as to support from the developer, and am awaiting a response.
In the meantime, I thought I would do the logical thing and delete the app and try reinstalling according to the Mac App Store help instructions. So I deleted the original app file from my Applications folder, ran the Mac App Store application, and went to my purchases tab. I clicked the install button next to the problem app, and entered my Apple ID information, just as the article said I would need to. However, at that point, it was asking me to verify my credit card information for my "purchase". The help article said nothing about requiring my payment information on reinstalls of previous purchases. Now, in itself, I have no problem providing my purchase info as long as it DOES NOT charge me again for a program I already paid for yesterday (and incidentally does not run). Is seeing the payment information request normal during the reinstall process? It is just asking for my three digit security code on the back of my CC, as the rest of the CC info is already on file (it does ask for this code every so often when I first purchase an item, and sometimes it does not). I just want to make sure I'm not charged again.
Thanks,
Kim
In the meantime, I thought I would do the logical thing and delete the app and try reinstalling according to the Mac App Store help instructions. So I deleted the original app file from my Applications folder, ran the Mac App Store application, and went to my purchases tab. I clicked the install button next to the problem app, and entered my Apple ID information, just as the article said I would need to. However, at that point, it was asking me to verify my credit card information for my "purchase". The help article said nothing about requiring my payment information on reinstalls of previous purchases. Now, in itself, I have no problem providing my purchase info as long as it DOES NOT charge me again for a program I already paid for yesterday (and incidentally does not run). Is seeing the payment information request normal during the reinstall process? It is just asking for my three digit security code on the back of my CC, as the rest of the CC info is already on file (it does ask for this code every so often when I first purchase an item, and sometimes it does not). I just want to make sure I'm not charged again.
Thanks,
Kim
Macbook, Mac OS X (10.6.6)
