2 Replies Latest reply: Jan 29, 2011 6:45 PM by powerbook1701
Gretchen Daniel1 Level 1 (15 points)
Help! iTunes installation is stuck at the very end of the update process. Don't know if it's related, but my Macbook Air also appears to be offline, and when I try to get on my wireless network via the menu bar, it won't respond. Network and internet are fine, I'm typing this on another Mac and had no problem connecting.

Has anyone else had problems with the update? CommandOptionEscape does nothing. Any suggestions?

Thanks in advance.

UPDATE: Now I have a black screen with a cursor. The cursor can be moved, but the laptop is otherwise unresponsive.

Message was edited by: Gretchen Daniel1

MacBook Air, iMac, iPhone, iPad, Mac OS X (10.6.6)
  • nejmie Level 1 (0 points)
    My update for iTunes 10.1.2 is doing the very same thing. At the very end of the installation it freezes and the installation can't be completed. What do I do? I've tried installing 3 or 4 times and it stops every time at the same place.
    What's going on. Help!
  • powerbook1701 Level 3 (565 points)
    The notes at the bottom of your post say your are at 10.5.2. Is that right? You might update to 10.5.8, just in case.
    Try downloading and installing manually instead of software update..

    Message was edited by: powerbook1701