Previous 1 2 3 Next 35 Replies Latest reply: Apr 16, 2012 5:58 PM by Thomas Lentati Go to original post
  • tjk Level 7 (24,220 points)
    iacovos wrote:
    system profiler gives me this "MacBookPro7,1"

    Then, as I said before:

    This forum deals with Original MBPs. As it could be related to specific hardware, I suggest you post in the MBP 2008/Later forum (or we can ask the Hosts to move this whole thread over there, your choice). And, as I'm sure you're aware, you have a one year hardware warranty, so if this doesn't get worked out, you definitely want to take this up with AppleCare.

    So if i run a safe boot where do i go from there?

    You reboot and see how things work. If issue persists, see previous paragraph.
  • iacovos Level 1 (0 points)
    safe boot shuts down just fine
  • iacovos Level 1 (0 points)
    it only worket once and then the problem appeared
  • iacovos Level 1 (0 points)
    so i have been working on this issue for quit some time now , mac wont shut down i get a blue screen and a running circle that goes on forever . so last week i reinstall my entire system , fresh and so i started turning on one program at a time and then attempting to shut down so i discovered that mac doesn't shut down after i turn on one of the office 2011 programs , so what do i do now ????? how to i prevent office from keeping my mac on
    thank u
  • L33DH Level 1 (0 points)
    OMG! my macbook pro won't turn off now either.. just tried to do some updates but not even sure if they 're downloading. just got my mac december 2010. and now only after 5 months this machine wont turn off?!? man paid like so much for this and now it does that ridiculous circle thing when i try to sleep or turn off or restart. will read thoroughly the previous posts and try to fix this problem...atleast i dont see the horrid blue screen ...yet...BACK TO PC ANYONE??? i hope not....
  • anjuskel Level 1 (0 points)
    Be happy at least yours is on. I turned my of properly after using in last night. It worked as good as it usually does. Then the next more I go to turn it on. Solid light it front. No video. Some internal noise (guess that's good). Called Apple Care, couldn't diagnosis it till I brought it in. Here's the kicker. I LIVE NO WHERE NEAR AN APPLE STORE.
  • ClayG Level 4 (1,415 points)
    If you don't live near an Apple Store, you should check for Authorized Apple Service Providers. You can check here:

    Also, you may want to try booting into Single User Mode and running fsck if you haven't done that already.
  • SellStones Level 1 (0 points)

    Here I have the same problem, but I think it's related to iTunes. When I start iTune and syncronize iPhone, the Macbook don't turn off.


    MacBook 13' 2011, 8GB RAM, Mac OS 10.6.7 iTune 10.2.2


    Any new idea, because I did everything....

  • GarySDG Level 1 (55 points)

    Mine turns off, but it takes 40-50 seconds

  • dariuskhoya Level 1 (15 points)

    hi all...

    same here.. My MBP is only two months old. It's obviously not right that we can't switch it off, or restart it... but, why we need it? why we need to switch it off? can somebody explain it?

    I need my mac everyday.. I'm working on it... btw.. how long it will take apple to repair it? I'm in UK and haven't bought any extra covers.

  • Red Ensign Level 1 (0 points)

    Well, you are not alone. For the last couple days, my MBP has not been shutting down. Like you, I get to the blue screen with spinning wheel, which spins, and spins, and spins. I have to hold down the power button to shut down. This just started from no where. It must be an app problem somewhere. I wonder if it is connected to runninng Parallels (although it has been working fine), or Office, or who knows? Any other suggestions? I ran Onyx which went fine, but apparantly did not fix the problem.

  • incagraphy Level 1 (0 points)

    as I understand from what I read in this forum, the problem is a recent one. So can it be because of a software update?


    I do not use iTunes so I cannot speak for that one, but I have the same problem if I use any Office 2011 program. Otherwise, the computer turns off just fine. It's only when I use Office.


    i have also done Repair Permissions and Verify Disk with no problems.


    Any news on this?

  • SellStones Level 1 (0 points)

    Hello everyone!


    After a lot of reinstalls, including MacOs 10.7, I'm using 10.6.8.

    And now everything is working fine.


    I think it's a software problem and will be corrected with the next update.

  • darkphenom Level 1 (0 points)

    I have this problem on a MacBook Pro 15" running 10.6.8.  I believe I have it troubleshot down to something in Office, but I can not figure out what.  If you start word at all, even if you quit out of the program and let the process die as shown in the Activity Monitor, it will not shut down properly.  I have updated Office until it no longer tells me there are updates, removed all other Launch Items from the Users pane and the home library and root library folders.  Does anyone know anything? 

  • incagraphy Level 1 (0 points)

    I still have the same problem with Office and iTunes.

    I spoke to a couple Apple stores while traveling. They could not give me an idea except for suggesting to reboot the whole thing.

    However, people with the same problem here seem to still have it despite a fresh re-install etc.

    Before I attempt to reinstall the system I hope to find a solution here.


    Those who have the same probllem, have you ever tried an antiviurus? Could that be the reason?