iphone 3gs error 1013

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Level 1

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iphone 3gs error 1013

Ive Had iphone 3gs for 14 months now without a problem then all of a sudden while playing a game the phone switched off then restarted with the connect to itunes screen which then said it detected phone in recovery mode and had to restore,so i tried to restore,progress bar gets to 99% then error 1013.
i have tried to restore this for 2 days now on 4 different computers (vista and win 7)uninstaled virus software,disabled router,disabled firewall,phoned tech support which send you an email to troubleshooting which has all been tried,have tried everything on the net to fix it but the same thing happening all the time.
the phone has never been jailbroken or unlocked,any ideas,is this an apple software,hardware problem?

vista, various laptops and os

Posted on Jan 29, 2011 7:32 AM

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Answer 1

wjosten

Level 10

95,321 points

Jan 29, 2011 7:50 AM in response to kennyb360

Quote from Apple:

Error 1004 and 1013: This error may be the result of the connection to gs.apple.com being blocked, redirected, or interrupted. Adjust your hosts file or security software to ensure that connections to gs.apple.com are not blocked. If the issue persists, try restoring on another computer with a known-good connection. If this restore is successful, you will need to contact whoever supports your install of the operating system and security software installed on your computer for assistance. If your hosts file redirects requests to gs.apple.com, you may choose to follow Can't connect to the iTunes Store, in the "The 'hosts' file may be blocking the iTunes Store" section.

http://support.apple.com/kb/TS1368

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Answer 2

kennyb360 Author

Level 1

0 points

Jan 29, 2011 8:28 AM in response to wjosten

Hi

I have disabled firewall, uninstaled antivirus,have run a direct connection from modem instead of router,and as i said have tried this on a desktop and 3 different laptops ,windows vista and windows 7 .
here is what is in host file:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
::1 localhost

As far as i can see nothing is being blocked.

thanks

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Answer 3

Feb 4, 2011 5:39 PM in response to kennyb360

I'm getting the same problem and have the same host file text. It's driving me up the wall! Phone was working fine and then started to restore in the middle of the night! Grrrrr

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