Problems AppleTV: Setting Network Time, Login Apple ID and Youtube

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Problems AppleTV: Setting Network Time, Login Apple ID and Youtube

I recently installed my Apple TV, but when I first setup, the screen remains in "Setting Network Time", I pressed menu to go to main menu screen, but when I tried to connect to AppleID or Youtube (using my correct userId and password) I can't do it. (appears message with userid or password incorrect).
I reset the apple TV, software updated, connected to the network (WiFi, Wired, and direct to the DSL router) and nothing happens.
I know that my Apple TV is connected to the network because I can download movie trailers and listen radio.
Thanks for your help...

Sony VAIO, Windows 7

Posted on Jan 29, 2011 8:00 AM

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Answer 1

viniciomorar Author

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Jan 29, 2011 8:21 AM in response to viniciomorar

please help!!! I'm realle desperate with the Apple TV I cant do nothing

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Answer 2

Chenks

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Jan 29, 2011 9:18 AM in response to viniciomorar

viniciomorar wrote:
please help!!! I'm realle desperate with the Apple TV I cant do nothing

might be an idea to wait more than 21 minutes before bumping your thread !

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Answer 3

viniciomorar Author

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Jan 29, 2011 10:24 AM in response to Chenks

I have the same problem with my ATV2... not connecting for itunes or Youtube and message "waiting for network time" shows on TV.
Thanks for your response, but unfortunately doesn't have a great solution.

Reading on Apple support, they sugest to verify some ports, I did what apple suggest, I have a Linksys E3000 router, and explicit enabled those TCP and UDP ports, in Aplication & Gaming -> Single Port Forwarding and Port Range Forwarding, but NOTHING HAPPENS, the same result.
Also connect my AppleTV directly to the ethernet port on my DSL Router, and still having the same problem.

I wrote direct to Apple support and no response.

Maybe they don't know what's happening... so we may wait...

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Answer 4

Aug 24, 2011 4:51 PM in response to viniciomorar

Yeah, same problem. The first screen told me where to go to set the network time, but I skipped it since I didn't care what time it was, I just wanted to watch a movie. Now I can't figure out where to go to set the network time, (Hint, I've tried "Network" and "Time") But everything demands it. Want to test my connection to the Apple server? Gotta set the network time first. Want to keep watching that episode of Perry Mason on Netflix, gotta set the clock first. I feel like I'm back in the 80's with a VCR blinking 12:00 at me. Except mine never did, because I knew how to pull out an instruction manual, read it, and press the "hr" and "min" buttons to get the right time. Now we've got searchable online instruction manuals, but when I search for the thing the product told me to do, the instruction manual doesn't find it.

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Answer 5

Aug 24, 2011 5:40 PM in response to Benjamin Spratling

I think I found the solution. Under Settings, do the "Sleep Now" then unplug & replug the AppleTV. When it starts up again, it should be ok. The problem seems to be the result of accidental unplugs, which is what shut off my device in the first place. It's happened twice tonight, and the same fix worked both times.

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Answer 6

Sep 16, 2011 1:02 PM in response to Benjamin Spratling

Perfect, was looking for this soulation, had a power cut last week. guess i should try the old on and off next time;)

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Answer 7

Oct 9, 2011 9:17 AM in response to viniciomorar

FIXED.

Its a firewall problem. I lowered the security to "low" on my wireless router setup, saved it, unplugged the apple tv and plugged it back in.

It immediately removed the problem. Now I can rent films etc direct from the apple TV.

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