8 Replies Latest reply: Feb 6, 2011 8:44 AM by RobertTheThird
Max.K Level 1 Level 1 (0 points)
Hi everybody,



First things first, I'm an FNG here so if I have posted this thread in the wrong section, plz don't spank me, just show me in the right direction. I also used the search function and nothing with my symptoms came up, which is why I am posting this thread.



Yesterday evening i upgraded from 10.6.5 to 10.6.6 via the integrated Software Update option in System Preferences (I guess that means that I installed what is being referred to as the Delta Upgrade?), of course I was so stupid that I didn't make any Back-Ups...



After the reboot, which went smoothly though slower than usual, I tried to start Spotify and it crashed repeatedly, always right after the start and always with the same error message ( I will add that one below). Pretty soon i noticed that other Apps also are affected, among those iTunes, MSN msngr and Skype.



So after bit of downloading the newest versions of all the apps and installing them it still didn't work, I also tried Disk Utility->Repair Permissions, to no effect. Then I read a tip somewhere about deleting the Cashes in Home>Library ; Mac HD>Library and Mac HD>System>Library which surprisingly resulted in a working Spotify at least until i shut the Mac down and rebooted it. After that, same crashes, same error messages. Afterwards I rebooted in the Hardware Check mode and ran a check which concluded that everything was OK...



I have also downloaded&installed the 10.6.6 Combo Update from Apple but that didn't help either.



Are those "symptoms" I described common after an OS Update?

And is there anything I can do to solve them?



Thanks very much in advance for any help!


Spotify Crash Report:
Process: Spotify [541]
Path: /Volumes/Spotify/Spotify.app/Contents/MacOS/Spotify
Identifier: com.spotify.client
Version: 0.4.9.295.gf1902819 (40900295)
Code Type: X86 (Native)
Parent Process: launchd [169]

Date/Time: 2011-01-29 17:47:23.740 +0100
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 70107 sec
Crashes Since Last Report: 44
Per-App Interval Since Last Report: 10508 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 8D61D788-19BD-47AC-BBCC-B8A94E119DA2

Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x00000000083048a0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

iTunes Crash Report:
Process: iTunes [556]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.1.2 (10.1.2)
Build Info: iTunes-10121701~1
Code Type: X86 (Native)
Parent Process: launchd [169]

Date/Time: 2011-01-29 17:48:12.712 +0100
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6

Interval Since Last Report: 70155 sec
Crashes Since Last Report: 45
Per-App Interval Since Last Report: 525 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 8D61D788-19BD-47AC-BBCC-B8A94E119DA2

Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000008d135d0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

MBP 17", Mac OS X (10.6.6)
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Max.K wrote:
    After the reboot, which went smoothly though slower than usual, I tried to start Spotify and it crashed repeatedly, always right after the start and always with the same error message ( I will add that one below). Pretty soon i noticed that other Apps also are affected, among those iTunes, MSN msngr and Skype.


    Are those "symptoms" I described common after an OS Update?


    Welcome to Apple's discussion groups.

    Usually not.

    Path: /Volumes/Spotify/Spotify.app/Contents/MacOS/Spotify


    That suggests that you may be running Spotify from a mounted "dmg" file instead of doing a proper install. Since I don't use Spotify I can't give you advice on what to do, but the Spotify Web site might be able to help.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread


    There's more in a crash report that might be useful in solving the problem.

    There are other things you might try:

    1) If you do a "safe boot" by holding down a "shift" key during booting, do those applications crash?
    2) If you create another account, can that account run those applications without crashing?
  • Max.K Level 1 Level 1 (0 points)
    First, thanks William Boyd, Jr. for taking time to view my post and writing a reply!

    That suggests that you may be running Spotify from a mounted "dmg" file instead of doing a proper install. Since I don't use Spotify I can't give you advice on what to do, but the Spotify Web site might be able to help.

    The website states that the Application will suggest to let it move itself to the Apps Folder and after doing this it should be done.

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread


    There's more in a crash report that might be useful in solving the problem.

    I wasn't sure how to attach a file to a post (is it even possible?) but I can post the entire crash report if that is of any help to you?

    There are other things you might try:

    1) If you do a "safe boot" by holding down a "shift" key during booting, do those applications crash?
    2) If you create another account, can that account run those applications without crashing?


    1) Yes, they still crash with what seems to be the same error message
    2) I created a new UserAcc with full Admin-privileges but both iTunes and Spotify still crash
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Max.K wrote:
    The website states that the Application will suggest to let it move itself to the Apps Folder and after doing this it should be done.


    This may be, but you may have missed that invitation.

    There's more in a crash report that might be useful in solving the problem.

    I wasn't sure how to attach a file to a post (is it even possible?) but I can post the entire crash report if that is of any help to you?


    Don't try to attach a file. Just copy the text into your post.
  • Max.K Level 1 Level 1 (0 points)
    This may be, but you may have missed that invitation.

    No the invite popped up as I mounted the .dmg file and I klicked Yes to move it into the App-folder.

    Don't try to attach a file. Just copy the text into your post.


    Process: Spotify [330]
    Path: /Applications/Spotify.app/Contents/MacOS/Spotify
    Identifier: com.spotify.client
    Version: 0.4.9.295.gf1902819 (40900295)
    Code Type: X86 (Native)
    Parent Process: launchd [171]

    Date/Time: 2011-01-31 14:31:24.347 +0100
    OS Version: Mac OS X 10.6.6 (10J567)
    Report Version: 6
    Sleep/Wake UUID: 216806E1-DBFE-4653-8A43-16A5B64728DE

    Interval Since Last Report: 133360 sec
    Crashes Since Last Report: 62
    Per-App Interval Since Last Report: 12194 sec
    Per-App Crashes Since Last Report: 26
    Anonymous UUID: 8D61D788-19BD-47AC-BBCC-B8A94E119DA2

    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: 0x000000000000000a, 0x00000000083048a0
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.WebCore 0x083048a0 WebCore::Document::head() + 0
    1 com.apple.WebCore 0x081916c7 WebCore::Document::implicitClose() + 759
    2 com.apple.WebCore 0x081911c3 WebCore::FrameLoader::checkCompleted() + 163
    3 com.apple.WebCore 0x08190428 WebCore::FrameLoader::finishedParsing() + 120
    4 com.apple.WebCore 0x0818da63 WebCore::Document::finishedParsing() + 211
    5 com.apple.WebCore 0x08154dd8 WebCore::HTMLTokenizer::finish() + 1448
    6 com.apple.WebCore 0x0813e82f WebCore::DocumentWriter::endIfNotLoadingMainResource() + 191
    7 com.apple.WebCore 0x081f70d8 WebCore::FrameLoader::finishedLoading() + 72
    8 com.apple.WebCore 0x081f703f WebCore::MainResourceLoader::didFinishLoading() + 127
    9 com.apple.WebCore 0x081c26ba WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction, WebCore::ResourceResponse const&) + 970
    10 com.apple.WebCore 0x081c22c3 WebCore::MainResourceLoader::continueAfterContentPolicy(WebCore::PolicyAction) + 131
    11 com.apple.WebCore 0x081c21cb WebCore::PolicyChecker::continueAfterContentPolicy(WebCore::PolicyAction) + 507
    12 com.apple.WebKit 0x0244aee7 -[WebFramePolicyListener receivedPolicyDecision:] + 55
    13 com.apple.WebKit 0x0244aeaa -[WebFramePolicyListener use] + 42
    14 com.apple.WebKit 0x02485125 -[WebDefaultPolicyDelegate webView:decidePolicyForMIMEType:request:frame:decisionListener:] + 261
    15 com.apple.CoreFoundation 0x02945edd _invoking__ + 29
    16 com.apple.CoreFoundation 0x02945e48 -[NSInvocation invoke] + 136
    17 com.apple.CoreFoundation 0x02982698 -[NSInvocation invokeWithTarget:] + 72
    18 com.apple.WebKit 0x0244ac29 -[_WebSafeForwarder forwardInvocation:] + 121
    19 com.apple.CoreFoundation 0x02946cd4 __forwarding__ + 1108
    20 com.apple.CoreFoundation 0x02946802 CF_forwarding_prep0 + 50
    21 com.apple.WebKit 0x024b9834 WebFrameLoaderClient::dispatchDecidePolicyForMIMEType(void (WebCore::PolicyChecker::*)(WebCore::PolicyAction), WebCore::String const&, WebCore::ResourceRequest const&) + 196
    22 com.apple.WebCore 0x081c18e4 WebCore::PolicyChecker::checkContentPolicy(WebCore::String const&, void ()(void, WebCore::PolicyAction), void*) + 132
    23 com.apple.WebCore 0x081c13fa WebCore::MainResourceLoader::didReceiveResponse(WebCore::ResourceResponse const&) + 1690
    24 com.apple.WebCore 0x08229155 WebCore::MainResourceLoader::handleEmptyLoad(WebCore::KURL const&, bool) + 261
    25 com.apple.WebCore 0x081b6190 WebCore::MainResourceLoader::loadNow(WebCore::ResourceRequest&) + 384
    26 com.apple.WebCore 0x081b51de WebCore::MainResourceLoader::load(WebCore::ResourceRequest const&, WebCore::SubstituteData const&) + 958
    27 com.apple.WebCore 0x081b458c WebCore::DocumentLoader::startLoadingMainResource(unsigned long) + 108
    28 com.apple.WebCore 0x081b3d4e WebCore::FrameLoader::continueLoadAfterWillSubmitForm() + 190
    29 com.apple.WebCore 0x081b3624 WebCore::FrameLoader::continueLoadAfterNavigationPolicy(WebCore::ResourceReques t const&, ***::PassRefPtr<WebCore::FormState>, bool) + 612
    30 com.apple.WebCore 0x081b330b WebCore::FrameLoader::callContinueLoadAfterNavigationPolicy(void*, WebCore::ResourceRequest const&, ***::PassRefPtr<WebCore::FormState>, bool) + 59
    31 com.apple.WebCore 0x081b30f0 WebCore::PolicyCallback::call(bool) + 80
    32 com.apple.WebCore 0x081b2eb8 WebCore::PolicyChecker::continueAfterNavigationPolicy(WebCore::PolicyAction) + 1416
    33 com.apple.WebKit 0x0244aee7 -[WebFramePolicyListener receivedPolicyDecision:] + 55
    34 com.apple.WebKit 0x0244aeaa -[WebFramePolicyListener use] + 42
    35 com.spotify.client 0x001b1e38 operator new[](unsigned long) + 1107208

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x0260a982 kevent + 10
    1 libSystem.B.dylib 0x0260b09c dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x0260a559 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x0260a2fe dispatch_workerthread2 + 240
    4 libSystem.B.dylib 0x02609d81 pthreadwqthread + 390
    5 libSystem.B.dylib 0x02609bc6 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x025e4136 semaphorewaittrap + 10
    1 com.spotify.client 0x00374588 operator new[](unsigned long) + 2952280
    2 libSystem.B.dylib 0x0261185d pthreadstart + 345
    3 libSystem.B.dylib 0x026116e2 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x026aaa12 poll$NOCANCEL$UNIX2003 + 10
    1 com.spotify.client 0x003af77a operator new[](unsigned long) + 3194442
    2 com.spotify.client 0x003af4a7 operator new[](unsigned long) + 3193719
    3 libSystem.B.dylib 0x0261185d pthreadstart + 345
    4 libSystem.B.dylib 0x026116e2 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x025e40fa machmsgtrap + 10
    1 libSystem.B.dylib 0x025e4867 mach_msg + 68
    2 com.apple.CoreFoundation 0x0290937f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x02908464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x0290e3a4 CFRunLoopRun + 84
    5 com.apple.Foundation 0x00b7abf0 -[NSThread main] + 45
    6 com.apple.Foundation 0x00b7aba0 _NSThread__main_ + 1499
    7 libSystem.B.dylib 0x0261185d pthreadstart + 345
    8 libSystem.B.dylib 0x026116e2 thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x025e40fa machmsgtrap + 10
    1 libSystem.B.dylib 0x025e4867 mach_msg + 68
    2 com.apple.CoreFoundation 0x0290937f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x02908464 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x02908291 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x00bb37d0 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x00b7abf0 -[NSThread main] + 45
    7 com.apple.Foundation 0x00b7aba0 _NSThread__main_ + 1499
    8 libSystem.B.dylib 0x0261185d pthreadstart + 345
    9 libSystem.B.dylib 0x026116e2 thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x02609a12 _workqkernreturn + 10
    1 libSystem.B.dylib 0x02609fa8 pthreadwqthread + 941
    2 libSystem.B.dylib 0x02609bc6 start_wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x1fb1c1c0 ebx: 0x081913e4 ecx: 0x00000c00 edx: 0x00000000
    edi: 0x1fb39400 esi: 0x1fb59000 ebp: 0xbfffca38 esp: 0xbfffc9cc
    ss: 0x0000001f efl: 0x00010206 eip: 0x083048a0 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x083048a0

    Binary Images:
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    0x833000 - 0x853fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib
    0x85d000 - 0x8c7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
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  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Max.K wrote:
    Path: /Applications/Spotify.app/Contents/MacOS/Spotify


    You're now running Spotify from the Applications folder, so it seems to be installed properly.

    Version: 0.4.9.295.gf1902819 (40900295)


    A version number like that suggests that it's "beta" software, which means it's still in a testing phase. Although it doesn't describe fixing your problem, there seems to be a "preview" version available here:

    http://download2.spotify.com/preview/spotify-app-0.4.9.308.g83cef35c.dmg

    The Spotify forums didn't seem to have any mention of OS X crashing. There was a comment about reporting bugs.

    Exception Type: EXCBADACCESS (SIGBUS)


    Some piece of code tried to refer to an invalid memory address.
  • Max.K Level 1 Level 1 (0 points)
    Exception Type: EXCBADACCESS (SIGBUS)


    Some piece of code tried to refer to an invalid memory address.


    Well I took the MBP with me to the local Macstore this afternoon and there the technician pretty quickly concluded that indeed my HD is in the process of failing so the invalid memory adress is most probably on a sector of the HD which already has failed, it seems. That also means the memory check I performed myself wasn't correct.

    So that should be the explanation for my Apps crashing, how this is connected to the update or if its just a coincidence, he couldn't explain though.

    Thank you very much William for taking the time to review my posts and trying to think of a solution including researching the spotify website! I really appreciate it!
  • William Boyd, Jr. Level 6 Level 6 (10,515 points)
    Max.K wrote:
    Well I took the MBP with me to the local Macstore this afternoon and there the technician pretty quickly concluded that indeed my HD is in the process of failing


    We tend to blame software, but some times it really is the hardware...

    That also means the memory check I performed myself wasn't correct.


    Although virtual memory uses disk space, the memory check you ran checked RAM, not check the disk, so I'd believe the memory test results that your RAM is OK.
  • RobertTheThird Level 1 Level 1 (0 points)
    I seem to be having the same problem. After 10.5.8 refused to boot from my main drive, but would boot off my externals (Disk Utility found no issues), I upgraded to 10.6, then ran an update to 10.6.6. Now, anything that requires keychain access for a password (Mail, certain pages on Safari: TitanTV, etc) crash that program, usually before I have a chance to manually enter the password.

    I've deleted the passwords stored in Keychain, and SO FAR, it seems to have solved the problem in Mail. I just have to re-enter everything in the application. With the Websites, I entered the passwords FIRST, then cut and paste my username in before it has a chance to suggest something from the Keychain.