Previous 1 2 Next 17 Replies Latest reply: Mar 16, 2014 10:57 AM by Allan Sampson
mimeermin Level 1 Level 1 (0 points)
I don't have a clue what my restrictions code is. can't remember creating this code myself (I have the phone for 3 weeks now...) and the default 0000 which normally works doesn't. any idea's on how I could find / retrieve this restrictions code?

macbook, Mac OS X (10.6.6)
  • wjosten Level 10 Level 10 (93,880 points)
    If you can't remember your restrictions code, you will have to restore your phone as a new device in iTunes(NOT FROM BACKUP). All saved data on your phone will be lost, including the restrictions code. Follow this by syncing your content back to your phone. There is no way to retrieve this code if you can't remember it.
  • mimeermin Level 1 Level 1 (0 points)
    thanks! I'm afraid i need to do that, because i run out of possible codes I might have given it. very weird...
  • wjosten Level 10 Level 10 (93,880 points)
    You're welcome.
  • mimeermin Level 1 Level 1 (0 points)
    owww F#%%^^ after resetting now it says I need to put a new simcard in and phone is blocked only for emergency calls! what now? I have an official subscription, no jailbreaked or unsimlocked ellgal phone or anything...
  • mimeermin Level 1 Level 1 (0 points)
    new problem arised
  • wjosten Level 10 Level 10 (93,880 points)
    That message usually means that your phone was "hacked" to unlock it, not officially unlocked. Updating software or restoring a "hacked" iPhone will re-lock it to the carrier it was originally locked to. Only the carrier an iPhone is locked to can authorize the phone's official unlocking. Where and from whom did you obtain your phone?
  • mimeermin Level 1 Level 1 (0 points)
    well, the story continues. now I have solved the unlock problem (just had to reconnect it to itunes after the resetting) but it still asks for the restriction code and it still says I have allready tried 7 times. seems like I have to reset it again? I have very bad apple karma I'm afraid...
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Resetting the iPhone won't help. You need to connect to iTunes and RESTORE your phone as a new phone. Follow these instructions: http://support.apple.com/kb/HT1414
  • wjosten Level 10 Level 10 (93,880 points)
    Copied from my initial post:

    If you can't remember your restrictions code, you will have to restore your phone as a new device in iTunes(NOT FROM BACKUP).
  • Lauren Hutton Level 4 Level 4 (2,300 points)

    Try 0000

     

    I never set either passcode but Restrictions required one to get in so I tried a typical passcode that I might have used.  It didn't work so I tried 0000 and it worked.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    The restrictions passcode does not prevent you "from getting in" and can't be set by itself. The chosen restrictions passcode must be entered twice for verification.

     

    The passcode lock can be created automatically when accessing an employer provided Exchange account when the employer requires the passcode lock being enabled when accessing their account on the iPhone or iOS device.

  • Lauren Hutton Level 4 Level 4 (2,300 points)

    When access to my smpt password was grayed out, one forum suggested turning off restrictions. (Any ideas how to change the outgoing password?)

     

    I navigated to that option and it required a code.  If restrictions are not activated, the window will show a list of grayed out icons. I have never accessed restrictions before and I never knowingly ever entered a restriction code, yet it required such a code.  I tried 0000 because that is a typical default code.  If I had ever set a restriction code, I would not have used 0000.  In this case, I tried it and it worked.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    There is a Restrictions option for allowing or not allowing changes to email accounts.

     

    Restrictions is not enabled by default with 0000 and cannot be enabled by itself, and not allowing changes to accounts must be manually turned on after restrictions is enabled.

     

    If not currently enabled or activated, the window shows a list of grayed out icons and selections. In order to activate Restrictions, you must manually enter a 4 digit numeric passcode twice for verification. When returning to restrictions that is enabled to make a change or to disable restrictions, you must enter the passcode that was manually entered twice for verification when restrictions was enabled. 

  • Lauren Hutton Level 4 Level 4 (2,300 points)

    Then based on what you've said, sometime over the last 4 years, I (or my kids) must have set the restrictions code.  I guess that is what happened.

     

    I know I shouldn't hijack this thread, but you seem to be very knowledgeable about issues with the iPhone.  I have set a Restriction code but then couldn't not find an option to lock or unlock Mail settings within the Restrictions window.  Also, I noticed that the settings for my second e-mail account are not grayed out an neither are the incoming settings for my aol account.  Only the aol outgoing settings are grayed out.  To fix this, I tried changing my default account to my gmail account.  That did not work and neither did syncing my iPhone to my desktop aol account through iTunes.  All I'm trying to do is change my aol outgoing password.  Any ideas?

     

    Using iOS 6.1.6 on a 3GS

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