3 Replies Latest reply: Mar 15, 2012 10:38 AM by hirumaui
lnauta Level 1 Level 1 (0 points)
Hello,

Recently I've lost my Software Reinstall Drive (USB-Stick). I'm wondering if I could use another stick of another macbook air for reinstalling the OS? Or is it possible to request for a new one, instead of buying a full new copy?

Regards,
Léon

Macbook air 11inch, Mac OS X (10.6.6), Recovery Stick
  • J.K. ROFLing Level 4 Level 4 (1,220 points)
    With this being a new computer and the only one with this kind of Software Reinstall Drive right now, you should be able to use one from another MacBook Air. But you will want your own instead of borrowing from someone else. I would suggest contacting Apple to get a replacement. They should be available, but they will likely charge you for it.
  • 726F6262796D Level 1 Level 1 (0 points)

    It's so small and easy to lose - I called Apple and they're sending me a new one in the mail free of charge. 

  • hirumaui Level 1 Level 1 (0 points)

    Having read these posts, I called Apple. As nice as the operator was, he informed me that my Air shipped with a DVD. (Wrong)

     

    After he ( with difficulty), found this page, he had to call his supervisor who told him "IF" my air shipped with Snow Leopard, they would sell me a DVD for $17 . Then I can purchase a superdrive to install it.

     

    Lovely.

     

    Now my only option is to order the stick from a store in the Bay area for $25 in original Apple packaging.

     

    Not what I would call quality customer support.