farmbob

Q: Dock Connector Error - No Sound

I've upgraded the OS 4.2 and everything worked fine. A week ago, I started getting the "Dock Connector" message in iPad where the volume control should be. If I plug in a headphone, the volume control returns and I hear everything in the headphone. Pull it out the and "Dock Connector" message reappears and no sound.

I spent time with an Apple support tech and we reset it back to factory. The keyboard clicked like normal. After the software restore, the same symptoms reappeared. All software is from the iTunes Apps store.

The orientation lock has no effect. The volume slider opposite the orientation lock is missing unless a headphone is plugged in. The mute switch shows changing status on the screen. I've inserted and pulled the USB dock connector about fifty times and even given the unit a healthy slap.

The odd thing is that I'll occasionally get a charging or unlock sound, but with no repeatability.

64 GB iPad, iOS 4

Posted on Jan 31, 2011 8:44 PM

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Q: Dock Connector Error - No Sound

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  • by Michael Morgan1,

    Michael Morgan1 Michael Morgan1 Jan 31, 2011 8:51 PM in response to farmbob
    Level 7 (23,830 points)
    Jan 31, 2011 8:51 PM in response to farmbob
    Exchange it.
  • by Helen-knits,

    Helen-knits Helen-knits Feb 21, 2011 2:22 PM in response to farmbob
    Level 1 (0 points)
    Feb 21, 2011 2:22 PM in response to farmbob
    I have exactly the same issue... What did you end up doing to resolve?
  • by pedropablo,

    pedropablo pedropablo Mar 8, 2011 9:28 PM in response to farmbob
    Level 1 (14 points)
    Windows Software
    Mar 8, 2011 9:28 PM in response to farmbob
    I have also the same exact situation that you describe. Even with the occasional charging or unlock sound but with no repeatability. Verynweird, I've done restores but While it makes all the sounds while resetting the device, it eventually goes back to the dock connector error after installing apps.

    Thanks for any hints on how to correct this.

    Best,
    Pedro
  • by andcal,

    andcal andcal Apr 6, 2011 8:59 PM in response to farmbob
    Level 1 (0 points)
    Apr 6, 2011 8:59 PM in response to farmbob
    This happens on my iPad (v1). But only with one certain aftermarket charging cable. So maybe it's the cable you are using (or more specifically, the device-end "plug" on the cable).
  • by Gadget73,

    Gadget73 Gadget73 Aug 17, 2011 4:51 AM in response to farmbob
    Level 1 (0 points)
    Aug 17, 2011 4:51 AM in response to farmbob

    I have solved this problem. It's a weird solution but it worked both on my iPad (1) and on someone else's who read my solution on my blog.

     

    It seems there is a tiny bit of moisture building up near the connector in the iPad, which short-circuits the connector port and makes the iPad think it's conected to a dock. You don't have to submerge your iPad for this.

     

    I think it can be good old-fashiond perspiration. Most of us rest the iPad with its connector on our laps when using it, and I think this can cause the problem.

     

    The safest solution to this is use a common vacuumcleaner and suck the connector port for about a minute.


    The sucking of air dries the inside, resolves the short-circuit and restores sound.

     

    The 'dock connect' message will disappear, the day is saved.

     

    I guess it could also be cleared with a blowdryer, but I'd rather not subject the iPad to heat, and also blowing might introduce dust into the iPad. It seems sucking is the way to go.

  • by Teza19,

    Teza19 Teza19 Nov 9, 2011 5:03 AM in response to Gadget73
    Level 1 (0 points)
    Nov 9, 2011 5:03 AM in response to Gadget73

    The aforementioned issue was absolutely killing me! I am so glad I read Gadget's post! I must admit it was for my iPhone 4, but it worked a treat! Thank you very much!

  • by hsmBr,

    hsmBr hsmBr Dec 4, 2011 2:36 PM in response to farmbob
    Level 1 (0 points)
    Dec 4, 2011 2:36 PM in response to farmbob

    I have tested everything, It won't work for me. It started 2 days ago, it's driving me crazy.

    Bluetooth and regular headphones work fine.

    Use a hair dryer, vaccumm cleaner, nothing.

    my issue is that internal stuff (like Settings, Sounds) will play. sometime when connecting to computer will do a "blip"sound, but nothing more.

    So it is not a hardware issue.

    It is no the lock rotation and mute issue either.

    Any thoughts?

    Mine is iPad2 32 Wifi, iOS 4.3.3.

     

    - Helder

     

    Update: Oh, when I first turn it on, I get the unlock screen sound, and if I'm quick enought, I can run ipod and it will play the song. After a few seconds, volume will go down, volume bar will go off, Conector Dock appears.

     

    Message was edited by: hsmBr

  • by jaisonkris,

    jaisonkris jaisonkris Dec 8, 2011 1:04 PM in response to Gadget73
    Level 1 (0 points)
    Dec 8, 2011 1:04 PM in response to Gadget73

    Hi dear.

    Thank you for your advise. After reading your post only I remember that tow days before my son spill coco cola on the connector area.. There was moisture. I dried it up with a vacuum cleaner and it works.... Thank you once more.

  • by eoind,

    eoind eoind Dec 28, 2011 7:52 AM in response to Gadget73
    Level 1 (0 points)
    Dec 28, 2011 7:52 AM in response to Gadget73

    Ok thanks for that ... I can tell you this will work, I combined the vac cleaner on the charger port with a little simple mouth blowing into the port and that brought the vol slide icon back clear you mouth when doing this

    as it might not be great to blow spit into if your trying to dry it! but thats what did it for me.

  • by hsmBr,

    hsmBr hsmBr Dec 28, 2011 9:28 AM in response to eoind
    Level 1 (0 points)
    Dec 28, 2011 9:28 AM in response to eoind

    I´ve tried this for quite a good time.. nothing solved it.

    I´ll try the vac cleaner again, hair blower, voodo or whatever it takes...

    Anyway, I can hear sound when I turn it on and when unlocking the device (password protected screen).

    After that, if I´m quick enough, I can see the volume bar when double clicking the home button and sliding right. But it will go away a couple of seconds later...

     

    hsmBr.

  • by Macarrão,

    Macarrão Macarrão Jan 9, 2012 11:09 AM in response to hsmBr
    Level 1 (0 points)
    Jan 9, 2012 11:09 AM in response to hsmBr

    Amigo, você conseguiu resolver esse problema? Estou pensando em trocar o Conector Dock... talvez o som volte...

  • by musicluv04,

    musicluv04 musicluv04 Jan 24, 2012 12:21 PM in response to hsmBr
    Level 1 (0 points)
    Jan 24, 2012 12:21 PM in response to hsmBr

    Take a sim card and put it in the dock socket on ipad...shake it a bit and hopefully all will be well!!!

  • by hsmBr,

    hsmBr hsmBr Jan 24, 2012 3:35 PM in response to Macarrão
    Level 1 (0 points)
    Jan 24, 2012 3:35 PM in response to Macarrão

    Não funcionou cara, já fiz upgrade para 5.0.1 e nada. Conseguiu algo?

    O som sai uma vez ou outra, principalmente quando ligo, e a barra de volume esta la.

    Mas uns segundos depois e some...

  • by hsmBr,

    hsmBr hsmBr Jan 24, 2012 3:37 PM in response to musicluv04
    Level 1 (0 points)
    Jan 24, 2012 3:37 PM in response to musicluv04

    Shake? Like a "Polaroid picture"?

    Kidding, I get sound when I turn it on, then it goes off.

    Any other ideias? (I'll give it a try on yours).

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