Cannot connect to itunes store
Diagnostic looks fine, just cannot connect to the itunes store.
Here is the logs from the connectivity test:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
ASUSTeK Computer Inc. N61Jq
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0E36B88AB9674317
Current user is an administrator.
The current local date and time is 2011-02-01 01:09:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 5730
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 470e1beeb9a518a233ba30508e219601
iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {54E0D7DF-BC44-46F3-A402-F22A8426AC8B}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {3C7EECCB-F597-423D-960D-6D41E90D71A8}
Description: Atheros AR9285 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {4EFC042A-BA7A-4105-A7C0-283C94FCDE77}
Description: Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 173.230.57.236
Subnet Mask: 255.255.248.0
Default Gateway: 173.230.56.1
DHCP Enabled: Yes
DHCP Server: 173.230.56.6
Lease Obtained: Tue Feb 01 00:52:35 2011
Lease Expires: Wed Feb 02 00:52:35 2011
DNS Servers: 173.230.56.6
67.152.3.154
68.234.128.70
67.152.3.146
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection was reset.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-01 00:59:38.
I've already tried all sort of ways.
-Disable firewall/antivirus
-No Im not using mcafee or norton
-Tried the uncheck proxy box
-Tried the delete the xml files from User folders
-Tried flushing ipconfig, by running cmd
-Tried restarting the computer/rebooting
-Tried reinstalling itunes
Weird stuffs that I figured out:
-I could still sign in to my account through itunes, but it just wouldn't show the itunes store. I keep getting the same message over and over again.
"We could not complete your iTunes Store request. The requested resource was not found"
-I could connect to itunes store if I'm in college. FYI, I'm using LAN connection at home, so there should not be a problem.
-I could still access ping and geniuses in itunes.
-JUST CANNOT ACCESS ITUNES STORE and cannot update my ipod to the latest 4.0 OS
What do I do now?
Windows 7