I have a couple of clients trying to use FCS client at home over our secure company network with very limited success. Mostly they receive constant "caching" messages. I am telling them that I cant guarantee them they can do this at home but one of them received the message "bad public movie atom was found". Can anyone help with the diagnosis of this problem?
Mac Pro 2x2.26 GHz Quad Core Intel Xeon, Mac OS X (10.6.5), MacBook Pro 3.06 GHz IntelCore 2 Duo
Over what protocol are you allow the remote users to hit Final Cut Server?
Also, what ports are available from the remote users systems to the server running FCS? At minimum, 8821 and 8826 need to be open for the client to work properly.
