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User profile for user: _carpediem
_carpediem Author
User level: Level 1
1 points

iPod won't connect to internet

I got the iPod Touch 3rd Generation and when I first got it I was able to connect it to my internet perfectly without any trouble. But suddenly one day it just won't connect no matter what I do. I try reseting the Network Connection thingy and still nothing. I also unplugged and plugged in my router and still my iPod just won't connect to the internet. Whenever I tried to connect it this thing just popped up and said 'Incorrect Password' but I double checked and I did put in the correct password but for some reason it still won't connect. Please help.

Thank You

Windows 7

Posted on Feb 1, 2011 2:00 PM

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User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Posted on Feb 1, 2011 4:00 PM

You need to take this one step at a time.

First, reboot the router again.
Second, reset the touch network settings - tap Settings > General > Reset > Reset Network Settings
Third, tap Settings > WiFi > Other and manually log back onto your network.

Other things to consider - a) does your router have updated firmware available? Download and install it.; b) stop using WEP or, if you have to use it, use the WEP hex key as the password - in place of any you have created yourself. Use WPA2 for encryption and use a good 8-12 character password.
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User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Feb 1, 2011 4:00 PM in response to _carpediem

You need to take this one step at a time.

First, reboot the router again.
Second, reset the touch network settings - tap Settings > General > Reset > Reset Network Settings
Third, tap Settings > WiFi > Other and manually log back onto your network.

Other things to consider - a) does your router have updated firmware available? Download and install it.; b) stop using WEP or, if you have to use it, use the WEP hex key as the password - in place of any you have created yourself. Use WPA2 for encryption and use a good 8-12 character password.
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User profile for user: Flyguy2
Flyguy2
User level: Level 1
0 points

Feb 2, 2011 3:03 AM in response to _carpediem

Fixed it!! Hi Carpediem, I was having the same problem as you and bazmom and it would appear many others who have a 3rd and 4th generation ipod touch. My laptop situated alongside it would instantly pick up my router as would my desktop i.mac. The ipod would always see my router but rejected the password time after time. Very frustrating. Because of this I did not believe that it could be a router problem. However having read several posts from Luvlabs (don't we all?), I de powered my router and reset the settings in the ipod. None of this worked. Because of Luvlabs advice that it most likely was a router problem I phoned my ISP ( Sky.com) who supplied the router, to see if there was an upgrade. They said that there was not an upgrade for this router. When I explained my problem to the technical guy, he said that I should change my router channel from "auto" as supplied to channel 11 which was a stronger signal. As soon as I did this the ipod picked up the router and has worked perfectly ever since. The signal strength is also better on all the computers. I suspect that the problem may have been compounded by signals from other wi fi devices or equipment in the neighborhood debasing the router's signal. So a big thank you to Luvlabs, especially as the ipod touch concerned was for my wife's birthday!
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User profile for user: Bethygnome
Bethygnome
User level: Level 1
0 points

Feb 3, 2011 9:38 AM in response to luvlabs

Hi,

I have had similar problems with my iPod touch connecting to the wifi but not the internet. The conclusion seems to be that it's my router (and I dread calling verizon), but my dad has an iPad and he had no problems connecting to the internet when he was at my house. Is it possible it's still the router? I have reset the iPod and the router like 100 times and it's still not working. Thank you for the help!
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User profile for user: Bruce Thomson
Bruce Thomson
User level: Level 6
10,419 points

Feb 3, 2011 10:37 AM in response to Bethygnome

You haven't supplied much information about your situation. Here is a WiFi Troubleshooting guide for iPod, iPad devices: http://support.apple.com/kb/TS1398

Please supply your iPod Touch generation, IOS version, inspect the IP address you get in:

Settings > WiFi > tap your network name > tap the blue ">"

Did you recently upgrade your iPod to IOS 4.x ?

What kind of router, model#
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User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Feb 3, 2011 5:11 PM in response to Bethygnome

Welcome to Apple Discussions. In the future, please post this as a new discussion. This is especially important that WiFi problems get posted as new as there are no universal fixes out there. Those of us who participate here have multiple approaches that all depend on what is going on with your individual problem.

I'm not overly fond of Verizon routers (actually 2-Wire routers). Just because your Dad can connect, doesn't mean much - unless he updated his firmware as well to 4.2.1 and is not having problems.

The easiest fix for to try is simply rebooting the router. Just unplug the A/C power cube, wait 20-30 seconds, and plug it back in. When it is done rebooting, try logging on again.
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User profile for user: raghavdone
raghavdone
User level: Level 1
0 points

Aug 14, 2011 9:36 PM in response to luvlabs

hi,

I have ipod touch 3g. i was trying to set a wifi network using my laptop (not imac) by wpa2 network using password but ipod was unable to connect the network even though the password typed was correct. so i tried another option using without password setting and it got connected ie. tick the network, show the signal strength. But when i opened safari, it showed that cannot connect to the internet...help me ....Also what r the setting for ip address (DHCP, BootP, Static)....and vpn ......

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User profile for user: dadaniel4321
dadaniel4321
User level: Level 1
0 points

Nov 22, 2011 6:09 PM in response to _carpediem

I've been having the same problem.

I have an iPod Touch. I think it's a 2nd generation. The model is MB528C and the version is 4.2.1. (I hope this helps).

I never had any problems with it until last night when suddenly i couldn't connect to my wifi anymore. I called my internet provider, i resetted my router, turned it off for more than 20 seconds, reconnected it... and nothing. I tried resetting my network settings (on my iPod), restoring my iPod (through itunes). at first, i restored it with a backup and then i tried by restoring it as a new device... and nothing! I also tried connecting myself in a cafe and it still didn't work. I'm pretty sure the problem is with my iPod. What else is there to do? My warranty is done so should I even bother going at the Apple Store?

I apologize if I didn't give all the necessary information. I'm new to this. If you need more info, let me know.

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iPod won't connect to internet

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