OMG! IT'S A MIRACLE! i took the advice of The Truth (thank u SO much!!!!!!) i went to settings, then to EQ. a menu of classical, bass reducer, etc came up. i'm not sure how it worked so my advice is to have a song paused (if this is a problem u were expirencing) and then click an EQ option. press play- if it doesn't work pause it and click another etc etc.......... Thank you everyone!