11 Replies Latest reply: Feb 2, 2011 8:11 AM by Ralph Landry1
jneit Level 1 Level 1 (0 points)
I used my iPad normally about an hour ago. When I got to work, I pressed the home button and got the message:

"iPad is disabled, try again in 59 minutes"

I had made no attempts to unlock it prior to this, it was just in its case inside my briefcase. I will obviously wait the time (with no background music in my office!), but I would like to know why this happened so I can avoid it in the future.

Ideas?

iPad, iOS 4, iPad is Disabled
  • Ralph Landry1 Level 8 Level 8 (38,210 points)
    Do you by any chance have a passcode set on your iPad? If so, it may have been turned on in the briefcase and bumping around entered the wrong code and locked the iPad.
  • jneit Level 1 Level 1 (0 points)
    An update, I waited the "59 minutes" and the sign in screen came back. I entered my passcode (correctly) and it immediately went back to the:

    iPad is disabled. try again in 60 minutes!
  • Philly_Phan Level 6 Level 6 (12,370 points)
    I have never heard of such a thing.

    No promises but a system Reset cures many ills:
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.

    A Reset does NOT delete apps, photos, movies, music or any other data.

    Also, you might wish to download the 4.2 User Guide. Pay special attention to page 170.
    http://support.apple.com/manuals/#ipad
  • Ralph Landry1 Level 8 Level 8 (38,210 points)
    You probably need to connect to your iTunes, after first removing the backup from the computer, iTunes > Preferences on Mac, Edit > Preferences on PC, then select the backup to remove. Attach the iPad and restore. Your iPad seems to think you have forgotten the passcode and entered a wrong passcode enough times to lock the system.
  • Philly_Phan Level 6 Level 6 (12,370 points)
    Ralph,

    I searched the user manual and couldn't find anything that would explain even a portion of these conditions. The 60-minute timer doesn't make sense. If the iPad is configured for autolock, the lock is permanent.
  • jneit Level 1 Level 1 (0 points)
    I am going to try the system reset, but I am going to let the current
    'clock' wind down first (it has 13 minutes to go). If that fails, I will try a total restoration. I will keep you posted. I have had the iPad for 6 months, use it constantly, and never had a problem before...
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    Philly_Phan wrote:
    Ralph,

    I searched the user manual and couldn't find anything that would explain even a portion of these conditions. The 60-minute timer doesn't make sense. If the iPad is configured for autolock, the lock is permanent.

    I've not tested that and won't, I think. It could simply be that that irritating message is actually a part of being locked permanently.

    In any event, I don't see anything of a Restore being able to do much in this situation. That said, I just cannot figure out why a backup would have to be deleted as part of that process or, for that matter, how and why you would select which of them to delete. I suspect that that part of the Guide is simply a badly written sentence and instead should be linking to a How to Restore section.
  • Ralph Landry1 Level 8 Level 8 (38,210 points)
    The user manual says, page 146, if you forgot your passcode you must restore the iPad but first remove the backup. Purpose is to keep you from restoring and then the iOS and then restoring from the backup the forgotten passcode...and end up where you started.

    The OPs iPad is acting like it thinks he has forgotten the passcode...maybe just attaching to iTunes can free it, but if not then going the restore route looks like the only option.
  • jneit Level 1 Level 1 (0 points)
    The system reset worked (whew)! Thanks for your input. I am still confused as to what happened, but I am grateful to have my iPad back!
  • Ralph Landry1 Level 8 Level 8 (38,210 points)
    Good news. Sounds like a case of the Briefcase Gremlin striking
  • Philly_Phan Level 6 Level 6 (12,370 points)
    Thanks for keeping us informed.

    As you can see, we're also confused but a solution is much more important than an explanation.