ipod will not restore because it says its a iphone

Question

Level 1

8 points

ipod will not restore because it says its a iphone

Hello,

I do not know if this is a common problem or not (I have not be able to find any solutions or even similar problems anywhere online).

My ipod (3rd gen I think) has become unusable it will not turn on and when I connecte it to my mac it appears in itunes as an iphone! I can not check for updates and when I try to restore it says that software for this iphone is not available. I do not know what else I can do.

Any help would be appreciated 🙂

A1318

Posted on Feb 3, 2011 9:05 AM

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Answer 1

JimHdk

Level 7

28,874 points

Feb 3, 2011 9:24 AM in response to srams

Read this: http://support.apple.com/kb/TS1591

and this: http://support.apple.com/kb/HT1808

There are a lot of links in the above explore them all. You will probably have to put your iPod in DFU (recovery) mode.

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Answer 2

srams Author

Level 1

8 points

Feb 3, 2011 9:48 AM in response to JimHdk

Thanks I'll have a look at those links.

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Answer 3

srams Author

Level 1

8 points

Feb 3, 2011 11:37 AM in response to srams

I tried looking at the info on there, actually I had already view a few of the faq's and options but the problem is that my ipod does NOT turn on I don't get the connected to tunes image and it does not appear on my desktop (on the mac) or in my computer (in windows) when I connect it to any computer it doesn't even load itunes I have to do it manually and when I do I get a message saying "itunes has found a iphone in recovery mode" when I try to restore it to default I get a message saying software is not available for my iphone (maybe cause its a touch!!)

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Answer 4

bb7179

Level 1

0 points

Mar 24, 2013 12:11 PM in response to srams

I am having the exact same problem with my ipod when hooked to my laptop i get the same msg. in itunes. Did you ever find a solution??

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Answer 5

lllaass

Level 10

210,411 points

Mar 24, 2013 1:34 PM in response to bb7179

This error message:

iTunes cannot connect to the iPhone because an invalid response received from the device

This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.

Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

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