14 Replies Latest reply: May 3, 2011 11:46 PM by jordanfromgoleta
teride Level 1 (0 points)
This is the first time I have tried to use Facetime. I called a friend that has an iphone 4, we were both connected to different home WiFi networks. I would initiate the call & when she answered would hit the facetime button. We could both hear each other but both only could see ourselves in the video. There are no camera buttons, etc. to change view. I have followed the Apple Instructions for using Facetime that has been posted at various times within the Facetime Discussion thread. I have a new iMac with the Airport extreme router. I have read that the port forwarding must set correctly. There is another statement that says most WiFi networks will work automatically with video calls. Is this my issue? My friend has used facetime with other people just fine. However in the call with me had the same issues as I did. Any thoughts?

iOS 4
  • RusstheBus Level 1 (0 points)
    I am having the exact same problem as you. Did you port one of the numbers over? I have tried all these fixes they talk about for other bugs but nothing works. Somebody, please tell us something to try.


    Thanks
  • teride Level 1 (0 points)
    No resolution. I setup FaceTime on my iMac and it works when I call my iMac from my iPhone. I have not been successful from iPhone to iPhone. It's frustrating.
  • kelly4712 Level 1 (0 points)
    Im having the same problem with facetime when you try to connect from iphone to another iphone.
  • kelly4712 Level 1 (0 points)
    Im having the same problem with facetime when you try to connect from iphone to another iphone.
  • teride Level 1 (0 points)
    So nobody has any thoughts for a resolution to this issue? Is it a hardware issue?
  • Allan in Manchvegas Level 1 (0 points)
    I'm having the same problem tonight. I'm talking to my friend who also has an iPhone 4, and we cannot connect via FaceTime. We've tried with Bluetooth on and off as well as with the speakerphone. All each of us sees is our own face.

    What makes this frustrating is that it worked last Sunday night when I first got my iPhone 4. Any hints?
  • paulcb Level 6 (19,110 points)
  • teride Level 1 (0 points)
    Following the User Guide and troubleshooting FAQS is the first thing I did. I was hoping to get feedback from someone who knows what the issue is....perhaps from experience.
  • uchenna Level 1 (0 points)
    The resolution is, and sadly you won't like it...even through you are both on wireless network, you're not on the same wireless network. Facetime only works if you are on the same wireless network...or you jailbreak. It's really messed up and if you look at the promotion of Facetime, you wouldn't know this to be the case.

    My theory is it's crippled in the phone because the cell networks probably couldn't handle all the data from users.

    Message was edited by: uchenna

    Message was edited by: uchenna
  • stedman1 Level 9 (69,739 points)
    uchenna wrote:
    The resolution is, and sadly you won't like it...even through you are both on wireless network, you're not on the same wireless network. Facetime only works if you are on the same wireless network...or you "j"break it. It really ***** cause if you look at the promotion of Facetime, you wouldn't know this to be the case.



    Totally false. An active WiFi network is required. It does not need to be the same WiFi network.

    Stedman
  • paulcb Level 6 (19,110 points)
    Facetime only works if you are on the same wireless network...or you jailbreak.


    This is completely incorrect. Facetime only works over wifi but the users DO NOT have to be on the same network.
  • DBDC Level 1 (0 points)
    I think I found the resolution to the problem. If you go to contacts edit and put the person's phone number in the iphone number box it should work.
  • clawrence Level 1 (0 points)
    i had the same problem but have managed to solve it. You need to reset network settings by going to settings>general>reset>reset network settings. this fixed the problem for me
  • jordanfromgoleta Level 1 (0 points)

    I had the same problem - this worked for me