Netflix no longer working

Question

Level 1

30 points

Netflix no longer working

We've had our Apple TV 2 for about a month, and it had been working great w/Netflix. Now, as of a few days ago, it's not working at all. We can go to Internet/Netflix, but if we try to go any further it just thumps and won't let us access anything. Any thoughts?

Apple TV 2, iOS 4

Posted on Feb 4, 2011 7:33 AM

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Answer 1

Chenks

Level 5

7,435 points

Feb 4, 2011 7:39 AM in response to Bill Heald

tried the obvious thing of rebooting the appletv ?

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Answer 2

Feb 4, 2011 7:43 AM in response to Bill Heald

I will bet you good money that you recently updated the ATV firmware.

I had the exact same issue, netflix worked great, then updated the firmware and netflix doesn't work anymore.

Took my ATV2 back to the apple store, they swapped it out for a new one which had older firmware on it, and boom.. my netflix is back and smooth.

cheers,

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Answer 3

Bill Heald Author

Level 1

30 points

Feb 4, 2011 8:19 AM in response to Chenks

Affirmative. A couple of times, in fact.

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Answer 4

Bill Heald Author

Level 1

30 points

Feb 4, 2011 9:19 AM in response to Chenks

Chenks,

Even though as I mentioned I have rebooted a couple of times, I tried again (leaving it unplugged for about 10 minutes this time). Low and behold, it is now working fine again. Interesting.

Thanks for the help-

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Answer 5

TVMatt

Level 1

0 points

Feb 5, 2011 2:50 PM in response to Bill Heald

I too was having no issues with my Apple TV accessing Netflix until sometime on Friday, 2/4. Today (2/5) the problem persisted, so I pulled the power cord from the Apple TV unit, waited 60 seconds, plugged back in, and now I'm up and running again.

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Answer 6

capaho

Level 4

3,673 points

Feb 5, 2011 6:35 PM in response to TVMatt

I too was having no issues with my Apple TV accessing Netflix until sometime on Friday, 2/4.

I wonder if Netflix has a technical problem on their end. I have been getting error messages over the past few days when watching Netflix in Safari on my Mac mini. I sometimes have to clear the browser cache and then close and reopen Safari before I can start playing video. This problem just started a few days ago.

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