6 Replies Latest reply: Feb 5, 2011 6:35 PM by capaho
Bill Heald Level 1 Level 1 (15 points)
We've had our Apple TV 2 for about a month, and it had been working great w/Netflix. Now, as of a few days ago, it's not working at all. We can go to Internet/Netflix, but if we try to go any further it just thumps and won't let us access anything. Any thoughts?

Apple TV 2, iOS 4
  • Chenks Level 5 Level 5 (7,420 points)
    tried the obvious thing of rebooting the appletv ?
  • amaisonneuve22 Level 1 Level 1 (0 points)
    I will bet you good money that you recently updated the ATV firmware.

    I had the exact same issue, netflix worked great, then updated the firmware and netflix doesn't work anymore.

    Took my ATV2 back to the apple store, they swapped it out for a new one which had older firmware on it, and boom.. my netflix is back and smooth.

    cheers,
  • Bill Heald Level 1 Level 1 (15 points)
    Affirmative. A couple of times, in fact.
  • Bill Heald Level 1 Level 1 (15 points)
    Chenks,

    Even though as I mentioned I have rebooted a couple of times, I tried again (leaving it unplugged for about 10 minutes this time). Low and behold, it is now working fine again. Interesting.

    Thanks for the help-
  • TVMatt Level 1 Level 1 (0 points)
    I too was having no issues with my Apple TV accessing Netflix until sometime on Friday, 2/4. Today (2/5) the problem persisted, so I pulled the power cord from the Apple TV unit, waited 60 seconds, plugged back in, and now I'm up and running again.
  • capaho Level 4 Level 4 (3,650 points)
    I too was having no issues with my Apple TV accessing Netflix until sometime on Friday, 2/4.


    I wonder if Netflix has a technical problem on their end. I have been getting error messages over the past few days when watching Netflix in Safari on my Mac mini. I sometimes have to clear the browser cache and then close and reopen Safari before I can start playing video. This problem just started a few days ago.