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Screen locked on picture of USB cord and iTunes

2387 Views 10 Replies Latest reply: Mar 31, 2013 5:58 AM by Panny12 RSS
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Feb 4, 2011 9:32 PM
I just bought a 3G from someone. The phone worked fine until I plugged it in to the computer to set it up in iTunes. It went through the process of restoring but will never complete it. The error messag is 1015 which I found means I either need to update iTunes or switch USB ports or switch USB cords. I have tried all of these to no avail. The phone no longer does anything. I can't get the picture of the USB cord with the word iTunes above it to go away. I have just had surgery and can't leave my house for about another 3 weeks so going to the Apple Store isn't really an option for me. PLEASE HELP!
Dell, Windows XP

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