Cannot Sign In to Mac App Store - NOT SOLVED

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Level 1

0 points

Cannot Sign In to Mac App Store - NOT SOLVED

Apple, this isn't fixed. I've read other posts about this and the suggested solution. Suddenly and without warning I too can't sign in to the App Store from my MacBookPro and I don't have any of the mentioned third party software installed. I click the sign in option and nothing happens. I can sign in on my iMac which is on the same home network.

I've read about the log in window appearing behind other windows but this doesn't seem to be the case for me.

Apple need to fix this!

Mac Book Pro, Mac OS X (10.6.6)

Posted on Feb 5, 2011 1:19 AM

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Answer 1

Barney-15E

Level 10

112,518 points

Feb 5, 2011 4:47 AM in response to tdallison

Apple need to fix this!

Apple's not hear listening. You'll have to contact them on the normal [feedback|http://www.apple.com/feedback] or bug report channels at Apple Dev Center.

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Answer 2

Dah•veed

Level 9

64,633 points

Feb 5, 2011 10:42 AM in response to tdallison

The first thing that I would do is download the Combo update for 10.6.6. That may fill in whatever is missing from the laptop's installation.

The Combo update;
http://support.apple.com/kb/DL1349

Dah•veed

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Answer 3

alberg15

Level 1

10 points

Feb 5, 2011 1:39 PM in response to Dah•veed

No, the 10.6.6 update isn't the answer, at least not for me. I can't get in on either my MBPro or my iMac27. It should be the same Apple ID that I used to be able to post to this discussion area. Pity it can't carry over.

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Answer 4

Barney-15E

Level 10

112,518 points

Feb 5, 2011 1:47 PM in response to alberg15

It is the same AppleID. Same one for iTunes store, also.

Where does it fail to log in?

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Answer 5

tdallison Author

Level 1

0 points

Feb 6, 2011 1:38 PM in response to Barney-15E

Please re-read the OP, I click sign-in and nothing happens. Its not an authentication issue and my credentials works fine on other Apple devices.

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Answer 6

Barney-15E

Level 10

112,518 points

Feb 6, 2011 9:01 PM in response to tdallison

I did read your post, but I was replying to the other poster. I know I shouldn't respond to someone threadjacking, but he made the allusion that the App Store AppleID is somehow different than the other AppleID's.

Can you log into iTunes? If so, go into iTunes Store account and sign any new user agreements and reset all warnings.

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Answer 7

furrytoes

Level 2

235 points

Feb 7, 2011 12:41 PM in response to Barney-15E

I have the same issue where I cannot buy an app (repeatedly asks for my password).
I can view my account, change the details, log into ITunes, puchase stuff on my iPhone, all without issues. But I just bought an iMac and the Mac AppStore doesn't work.

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Answer 8

RocketUK

Level 1

4 points

Mar 19, 2011 9:49 AM in response to tdallison

Hello,

I solved this problem on my new MacBook Air today.

I was unable to buy any apps from the Mac App Store and was stuck in the loop of being asked for my apple ID password and then nothing happening.

Here's how I solved it:
1) I opened iTunes.
2) I entered my ID and password.
3) The payment information came up, stating that an indicated field was missing. There was no indicated field, in fact, but the CVV field was empty on my credit card information.
4) I entered the CVV info and went through the steps again of buying the app and it let me do it.

Hope this helps.

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Answer 9

May 14, 2011 8:58 AM in response to tdallison

I have EXACTLY the same problem. I click "sign-in" and absolutely nothing happens at all. I've tried removing the App Store preference files but it did not solve the problem.

Any ideas?

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Answer 10

TildeBee

Level 7

31,917 points

May 14, 2011 8:47 PM in response to Oliver Drummond

Oliver --

Apparently they're having problems over the last 24 hours or so.

We'll just have to wait it out.

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Answer 11

Dah•veed

Level 9

64,633 points

May 15, 2011 8:37 AM in response to tdallison

Try resolving the problem from iTunes, you have more access to your account details in iTunes. Sometimes it seems that when there is a problem with incorrect or incomplete information regarding your method of payment the warnings the MAS generates get confusing.

Open iTunes, enter the iTunes Store, then log in and review your account information. Make sure that the billing address is correct and that if needed, the three digit security code from your bank card is correct. On your way out reset the notifications.

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Answer 12

May 15, 2011 9:10 AM in response to Dah•veed

Thanks for all the help!

Actuallly, what was happening was that "Hands Off" (the software) was blocking some connections from the App Store. Once I've Disabled The Rules, it worked perfectly!

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Answer 13

Jun 9, 2011 10:53 PM in response to tdallison

I am having the Same Problem in Mac Book Pro with 10.6.7, App Store Opens but i cant either sign in or browse any apps. i just see the following for hours:

"One Moment Please.

Connecting to the iTunes Store.

Loading

If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar. To download iTunes, please click here."

Any Solution for this problem???

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Answer 14

Dah•veed

Level 9

64,633 points

Jun 10, 2011 12:02 AM in response to sagararyal

Try trashing these files and folder and restart your Mac.

~/Library/Preferences/com.apple.appstore.plist

~/Library/Preferences/com.apple.storeagent.plist

~/Library/Preferences/ByHost

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Answer 15

Jun 10, 2011 6:13 AM in response to Dah•veed

Thanks; it worked 🙂

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