There are purchased items on your iPhone that have not been transferred ...

That's new information, ed2345. Could be useful. The trouble is that I 'bought' the free User Guide for the iPhone 4 in two accounts. I can easily see iTunes/Store having conniptions when I try to transfer the same thing. You'd think the programmers would have noticed this issue by now.

I'll report back with a result, if I can find the thread.

Why doesn't Apple fix this bug? This unfriendly message comes without any advice or help. It doesn't tell you what you need to do, nor does it contain a link to further information.

The person who came up with this message should be disciplined. And everyone who let this message get through should be disciplined.

Then Apple wouldn't make and maintain such crap software.

Rod, completely agree with you. This message forced me to GOOGLE a solution. Terrible.

The name of this 'Support Community' is a joke too. It's just Apple's method of palming off unsatisfied users. There's no input from Apple here, just a bunch of people who don't know the solutions either.

Right click on ios device in iTunes and select transfer

http://support.apple.com/kb/ht1848

At last! Thank you gavl1. Simple solution after I clicked on 10 other options.

I have an older MacBook with a single mouse button so I don't start out right-clicking. Thanks--I'm so glad I read through all the comments! ios 6.0 here I come!

Agree with everyone above. My wife and I spent twenty minutes stuck over the message, until I 'Binged' (I don't Google anymore!) and found this thread. All the message has to add is the line: Right click on the device and select transfer' That should be in the message: '"There are purchased items on the iPhone that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this iPhone. Are you sure you want to continue?"

Thanks for solving this for us!

Thanks very much everyone, happily sorted now.

Curious to know how "Rod" would discipline everyone at Apple?!

Hey there,

I'm glad everyone was able to get help with this, but nothing happens at all when I right click on the device. I've been searching and trying for hours to figure this out. It should not be this hard. Right click where? I do not have that option. I can only regular click on my iPhone and go into the regular iPhone tabs.

I have uploaded a screenshot. If I attempt to right click on the "iphone" in the top right, as I said, nothing at all happens.

Thanks for anyone's help.

Sincerely

C

Ok folks, I found my answer, so I thought I would post for others who have this problem.

Apparently my side bar was hidden. You can only right-click on the items in the side-bar (not the "iPhone" option in the top right of your iTunes window). To get your side-bar turned on, simply go to "view" and "show sidebar." THEN you can right-click and transfer purchases.

Very lame the Apple message doesn't simply tell you how to solve the problem.

Cheers,

C

Thank-You...pf