sync locks up itunes

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sync locks up itunes

My son updated his itouch generation 2 8gb with 4.2.1 and now it won't sync with itunes. We have tried the reset option and seems to hang and lock up itunes when trying to sync music. We also have the latest itunes. Anyone else having similar issues or ideas on what to try tp resolve this?

Dell, Windows XP

Posted on Feb 5, 2011 1:46 PM

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Answer 1

lllaass

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Feb 5, 2011 3:19 PM in response to rsb3

Have you looked at this article:
http://support.apple.com/kb/TS1421
(iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues)

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Answer 2

rsb3 Author

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Feb 5, 2011 4:26 PM in response to rsb3

some further information, I have restored it to a basic shell with no sync options set. I can sync apps but not music. it freezes itunes on the first song it tries to sync.

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Answer 3

rsb3 Author

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Feb 5, 2011 4:31 PM in response to lllaass

lllaass I did try that - same problem, thanks for the response

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Answer 4

lllaass

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210,411 points

Feb 5, 2011 4:32 PM in response to rsb3

I would next try syncing one song at a time. Maybe the first song is corrupted or something.

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Answer 5

rsb3 Author

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Feb 5, 2011 5:02 PM in response to lllaass

I have tried that as well. I have tried songs out of the purchased playlists and various others and it always hangs. I have found that if I stop the sync on the itouch by sliding the bar and then under setting reset the network connection I don't have to restart itunes.

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